Job Description

Customer success manager, also called success manager, or CSM for short is tasked with building customer loyalty and fostering long-term customer relationships by ensuring that customers have a positive experience.

Job Title/Designation: Manager - Customer Relationship (Large & Medium) Nashik Employment Type: Full Time, Permanent : Key Role Deliverables: The person will be responsible to create and maintain relationship leading to reduction in Churn and executes Special projects that enhance revenue and customer satisfaction. Responsible for active base management Revenue Churn and Revenue enhancement from designated set of Logos As per the designated frequency in person visit to the customers Renew the data circuits upon expiry of term. Drive up-selling of products/services. Monthly TOP account revenue analysis and suggest Revenue Enhancement opportunities. Identification of non-usage rentals and suggest actions to reduce revenue loss. Plan for reduction of churn, analysis of revenues across all products and solutions. Co-ordination with sales, IT, Products and CC on retention issues & CSO teams Analyzing Customer complaints, repeat complaints and plugging the process between Complaints and Retention Right Person (Qualification & Experience) A master's degree in business, marketing, communication, finance, or a related field. A minimum of 7 years' experience in Client facing roles. Understanding of wireline telecom solutions and IT/telecom industry Experience working in a high-tech environment. Leadership, problem-solving, and networking skills. Strong cross functional skills to collaborate with commercial, service assurance, collections, and technology. Strong negotiation & execution abilities Innovative approach to problem solving and finding solutions. Flexible and pro-active/self-motivated working style with strong personal ownership. Knowledge/Ability to learn of key business processes and tools CRM, SFDC, Empower, etc. Personal Attributes Excellent communication skills Time Management Good Oral and Written presentation skills. Experience : 7 to 8 years Locations : Nasik/Nashik