Job Description

Position : Customer Relationship ManagerExperience : fresher - 6 monthsLocation : Indore Skills : Good communication skills , Voice process, BPO, Customer service, Customer relationship manager, calling process, domestic/international BPO Working Days : 5 DaysKey Responsibilities:Talk to Customers:- Address and resolve customer queries and concerns over phone calls while maintaining high-quality service standards.Record Details:- Accurately fill in forms and log all customer interactions and follow-up actions as required.Understand Products:- Learn and stay updated on various products and processes to offer the right information to customers.Promote Services:- Follow a prepared script to guide conversations and recommend products or services suited to customer needs.Roles & Duties:Understand Customer Needs:- Listen actively, gather the necessary information, and determine the best way to assist customers in line with company standards.Update Systems:- Input correct and relevant details into the system during or after each interaction. Escalate unresolved issues with a clear summary to the appropriate team and inform the customer of the next steps.Take Part in Improvements:- Actively participate in team or organizational initiatives aimed at improving processes and overall customer experience.Handle Difficult Calls:- Stay composed and professional while dealing with irate or upset customers, ensuring a smooth resolution.Required Skills:- Strong communication and listening skills- Basic computer proficiency- Ability to multitask and handle pressure- Customer-first mindset- Willingness to learn about new products and services- Problem-solving attitude - Patience and empathy (ref:updazz.com)