Customer Relations ManagerIndustry: Hospitality FF&E and OS&E ProcurementEmployment Type: Full TimeRole: Customer Relations ManagerExperience: 5 to 7 YearsLocation: Vaishali Nagar, JaipurAbout the Client:A leading hospitality FF&E and OS&E procurement company providing end to end solutions to hotels and resorts. Known for premium partnerships, multi brand sourcing, and strong supply chain capabilities across all hotel departments.What You Will Do?- Lead and develop a customer relations team to deliver high quality service- Build strong client relationships and handle escalations effectively- Manage pre sales coordination including documentation, samples, and follow ups- Oversee order and PO management with accuracy and speed- Coordinate logistics to ensure smooth and timely deliveries- Resolve customer issues promptly and professionally- Manage customized products from concept stage to final delivery- Work with finance teams for timely collections and reconciliations- Coordinate installation projects, ensuring timelines and accuracy- Collect insights and customer feedback to improve service quality- Use data and reporting to support decision making and service improvementsWhat We Are Looking For?- 5 to 7 years of experience in customer relations or client service- Strong English communication skills reading and writing- Advanced Excel skills required- Experience in SAP or similar tools preferred- MBA, PG, or Graduate- Strong coordination, people management, and problem solving skills- Comfortable in a middle management role (ref:updazz.com)
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