Job Description

Job Overview:

We are seeking a compassionate and proactive

Customer Care Manager

to lead our patient support team at our IVF Center. The ideal candidate will ensure exceptional patient experiences, manage queries efficiently, and act as a bridge between patients and medical staff. This role requires empathy, excellent communication skills, and strong organizational abilities.

Key Responsibilities:

Oversee the day-to-day operations of the patient care team. Serve as the primary point of contact for patients, addressing inquiries, concerns, and feedback promptly and professionally. Ensure patients have a seamless experience throughout their IVF journey, from initial consultation to post-treatment follow-up. Develop and implement customer service policies and protocols to maintain high patient satisfaction. Coordinate with doctors, nurses, and administrative staff to resolve patient issues efficiently. Maintain accurate patient records and ensure compliance with confidentiality and data protection standards. Monitor patient feedback and suggest improvements to enhance overall patient experience. Train, mentor, and supervise the customer care team, ensuring high performance and empathy-driven service.

Qualifications & Skills:

Bachelor's degree in Healthcare Management, Nursing, Life Sciences, or a related field. Proven experience in patient care management, healthcare customer service, or a similar role. Strong interpersonal and communication skills, with the ability to handle sensitive situations tactfully. Knowledge of IVF treatments and reproductive healthcare is preferred. Leadership skills and experience managing a team. Problem-solving abilities and attention to detail. Empathetic and patient-focused mindset.

Key Competencies:

Excellent organizational and multitasking skills Conflict resolution and complaint management Ability to work collaboratively with medical and administrative teams Proficiency in using hospital management software and MS Office

Working Conditions:

Full-time position May require flexible hours based on patient appointments and emergencies

Why Join Us:

Be part of a compassionate team dedicated to helping patients on their fertility journey. Opportunity to lead and shape the patient care experience at a leading IVF center.
Job Types: Full-time, Permanent

Pay: ₹30,000.00 - ₹35,000.00 per month

Benefits:

Cell phone reimbursement Health insurance Paid sick time Paid time off Provident Fund
Work Location: In person