Job Description

Key Responsibilities

Operational

Supervise front office executives to ensure accurate billing, timely collections, and error-free discharge processes. Coordinate closely with nursing staff, consultants, and insurance companies for seamless admissions, transfers, approvals, and payouts. Update patients and attendants on billing status and address queries or grievances promptly. Ensure proper handover of all patient-related documents at discharge. Prepare staff rosters and maintain updated data on beds, rooms, and OT bookings. Monitor housekeeping, food quality, amenities, and service standards in patient areas. Assist with international patient requirements including stay, travel, and visa arrangements. Drive continuous improvement in patient-care processes and handle patient feedback.

People Management

Ensure appropriate staffing levels, goal setting, appraisals, and regular performance reviews. Identify training needs and coordinate with HR to deliver training on patient care, communication, and etiquette. Maintain high levels of discipline and behavioural standards among all staff at patient touchpoints.

Key Result Areas

Accuracy of billing and timeliness of admissions/discharges Patient and doctor satisfaction scores Reduction in service delays and errors Training completion vs. plan Introduction of new initiatives to improve patient care

Internal & External Interfaces

Doctors, Nursing, Housekeeping, Pharmacy, Patient Care, Finance, Materials & Stores, HR, International Business Medical insurance companies and third-party administrators
Job Type: Full-time

Pay: ₹20,000.00 - ₹30,000.00 per month

Benefits:

Health insurance Paid sick time Provident Fund
Work Location: In person