Job Description

Responsibilities & Key Deliverables
Overall Responsibility of Customer Care processes related activities Dealer Management, On-field Service Delivery, Spares Management, and Warranty Processing

• To guide the Service Mechanics in technical problem solving and de-bottlenecking at the dealerships.

• Implementation of all processes & systems related to addressing customer complaints in the field and measure of customer satisfaction related to field service

• To increase dealer's profitability by service schemes like annual maintenance contracts, service improvements etc.

• Ensure meeting spare targets of all channel partners & company promoted oil targets.

• Ensure execution of spare parts orders of distributors & achievements of targets

• To Increase dealer's profitability by ensuring free services, post warranty jobs, service schemes like annual maintenance contracts, service improvements etc.

• Ensure dealer CSI score targets are met

• To provide a single window between the area office and the other departments of the company on all service matters.

Preferred Industries
Agriculture Implemen
Automobile
Tractor
Education Qualification
Bachelor of Engineering; Bachelor of Engineering in Mechanical; Bachelor of Engineering in Agriculture; Bachelor of Engineering in Automobile
General Experience
10- 15 Years Experience
Critical Experience
System Generated Core Skills
Business Analytics
Customer Satisfaction
Service Orientation
Customer Sensitivity
Product Management
Relationship Management
Influencing Skills
Conflict Management
System Development
Six Sigma
Process Management
Production Planning
Product Planning
Service Initiatives & Campaigns
Talent Acquisition
Internal Communication
Brand Value Proposition
Brand Positioning
Brand Building
Requirement Analysis
Competitor Analysis
Quality Assurance (QA)
Product Training
Sales
Process Design & Implementation
Finance Fundamentals
Credit Management
Planning for Dealership Profitability
Project Management
Customer Centricity
System Generated Secondary Skills