Job Description

Manager - Credit Management

Purpose of Job

Support the Credit Control department to achieve the key parameters of collection with focus on internal controls and risk management.

Main tasks and responsibilities

Monthly/ Quarterly Balance confirmations. Checking Customer's ledger regularly, reconciling accounts to ensure balances are in line with Customers Ledger. Provide regular inputs on the track record of customers for periodic review of the credit limits and payment terms. Support credit control team by providing relevant inputs to support authorizing blocked sales orders in the system. Preparing Collection forecast for the month. Regular follow-up and timely collection of customers payments. Resolving queries both internally and externally around outstanding invoices. Maintaining Invoice Submission Trackers for submissions done through various portals, like Ariba & Intel portal and through emails by CSR Team. Providing invoice wise payment details for posting and allocating receipts into the ERP system. Develop the follow-up and collection process in collaboration with Sales and Finance. Communicate with customers via email, phone and visit to investigate overdue payments, apply critical thinking to resolve disputes and ensure timely collection. Prepare ad hoc reports as required by the management.

Key Attributes

Hands-on experience in maintaining day to day ERP operations for collection of Receivables. Candidate proficient in Tamil language would be preferred. Sound technical knowledge of banking operations and collection instruments to effectively contribute to speedy collection from customers. Co-ordination with internal and external stakeholders with ability to build enduring and trusting partnerships. Collaborate with team members, stakeholders to offer practical solutions and help in achieving the entity objectives with due respect to business priorities. Team player with entrepreneurial mindset, sound verbal/written communication skills and a customer centric mindset. Self-motivated, results driven and conscientious individual seeking a long-term association with the organization.

Key Stakeholders

External: Customers, Auditors, Government Authorities, Banks Internal: Sales/ Product Managers, Customer Service Team

Reporting Structure

Role Reports to: Lead - Credit Management Positions that report into this role: None

Essential Qualifications

Full time degree from a Reputed college Well-versed with MS Office (Word, Excel) * Well-versed with ERP based operations