Job Description

CHEP helps move more goods to more people, in more places than any other organization on earth via our 300 million pallets, crates and containers. We employ 11,000 people and operate in more than 55 countries. Through our pioneering and sustainable share-and-reuse business model, the world’s biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact.

What does that mean for you? You’ll join an international organization big enough to take you anywhere, and small enough to get you there sooner. You’ll help change how goods get to market and contribute to global sustainability. You’ll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work-life balance and flexibility through our
Hybrid Work Model.

Position Purpose:

• Responsible for management of RO credit control team for India and to support and drive improvement going forward

Key Responsibilities:

• Liaise with CHEP RO teams to ensure a common understanding of the collections model and key processes
• Monitor performance against CPIs and KPIs and other key metrics and ensure that all relevant actions are taken to ensure best-possible performance against target
• Provide LBUs with ad hoc updates on performance against key metrics and ongoing initiatives
• Ensure agreed ownership and escalation lines are kept in line with pre-established plan
• Support transformational change and process standardisation initiatives within own region
• Ensure complaints or escalations from the business activities are managed in a timely an appropriate manner
• Escalate serious issues to Manger/RPO
• Support timely dispute resolution by liaising with CHEP business
• Attend Cash Collection calls to ensure that calls are productive and cooperative
• Manage or re-direct requests from CHEP business related to Credit, Cash Application or Collections
• Communicate clearly with the business any changes in process or service delivery model
• Coordinate with Genpact and Brambles business regarding audit requirements and submissions.

Other

• Generating Statistical Debtors information.

Initiating and progressing clearly defined projects to improve current systems, procedures and policies in the Credit Management and related environment
Preferred Education
Bachelors - Accounting
Preferred Level of Work Experience
7 - 10 years
We are an Equal Opportunity Employer and we are committed to developing a diverse workforce in which everyone is treated fairly, with respect, and has the opportunity to contribute to business success while realizing his or her potential. This means harnessing the unique skills and experience that each individual brings and we do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.
Individuals fraudulently misrepresenting themselves as Brambles or CHEP representatives have scheduled interviews and offered fraudulent employment opportunities with the intent to commit identity theft or solicit money. Brambles and CHEP never conduct interviews via online chat or request money as a term of employment. If you have a question as to the legitimacy of an interview or job offer, please contact us at recruitment@brambles.com.