Job Description

About the role

We're looking for a collaborative and detail-oriented Client Services / Creative Account Manager to join Tesco's in-house Creative Studio, based at Tesco Business Solutions (TBS) in Bengaluru. In this role, you'll act as a key liaison between UK-based stakeholders and the creative delivery teams in India -- ensuring briefs are clear, expectations are aligned, and campaigns are delivered efficiently and effectively.

You'll work closely with colleagues across the UK and India to manage creative workflows, support campaign planning, and ensure seamless delivery through Adobe Workfront. This is a fantastic opportunity for someone who understands the nuances of creative production, stakeholder management, and cross-market collaboration.

You will be responsible for

Act as the primary point of contact for UK-based stakeholders and creative leads, ensuring smooth communication and alignment across time zones. Translate business and marketing objectives into clear, actionable creative briefs in collaboration with UK Client Services and Strategy teams. Manage the end-to-end delivery of creative projects across digital, print, in-store, and social -- ensuring timelines, scope, and quality standards are met. Use Adobe Workfront to manage briefs, track progress, assign tasks, and monitor approvals -- ensuring full visibility across the project lifecycle. Facilitate virtual kick-offs, reviews, and feedback sessions with UK and India-based teams. Proactively manage risks, flag capacity or delivery issues, and support prioritisation in collaboration with Creative Operations and Traffic teams. Champion Tesco's brand guidelines and ensure creative output is consistent, high-quality, and aligned with campaign goals. Contribute to continuous improvement of creative processes and ways of working across geographies.

You will need

10+ years of experience in client services, account management, or creative project delivery -- ideally within retail, FMCG, or in-house creative teams. Experience working with UK or international stakeholders in a matrixed or global team environment.
Strong understanding of creative workflows across digital, print, AV, and POS. Proficiency with Adobe Workfront or similar project management tools. Excellent communication and relationship-building skills -- able to manage expectations and influence across cultures and time zones. Highly organised, detail-oriented, and comfortable managing multiple projects simultaneously.

Whats in it for you?

At Tesco, we are committed to providing the best for you.

As a result, our colleagues enjoy a unique, differentiated, market- competitive reward package, based on the current industry practices, for all the work they put into serving our customers, communities and planet a little better every day.

Our Tesco Rewards framework consists of pillars - Fixed Pay, Incentives, and Benefits.

Total Rewards offered at Tesco is determined by four principles - simple, fair, competitive, and sustainable.

Salary -

Your fixed pay is the guaranteed pay as per your contract of employment.

Performance Bonus -

Opportunity to earn additional compensation bonus based on performance, paid annually

Leave & Time-off -

Colleagues are entitled to 30 days of leave (18 days of Earned Leave, 12 days of Casual/Sick Leave) and 10 national and festival holidays, as per the company's policy.

Making Retirement Tension-FreeSalary -

In addition to Statutory retirement beneets, Tesco enables colleagues to participate in voluntary programmes like NPS and VPF.

Health is Wealth -

Tesco promotes programmes that support a culture of health and wellness including insurance for colleagues and their family. Our medical insurance provides coverage for dependents including parents or in-laws.

Mental Wellbeing -

We offer mental health support through self-help tools, community groups, ally networks, face-to-face counselling, and more for both colleagues and dependents.

Financial Wellbeing -

Through our financial literacy partner, we offer one-to-one financial coaching at discounted rates, as well as salary advances on earned wages upon request.

Save As You Earn (SAYE) -

Our SAYE programme allows colleagues to transition from being employees to Tesco shareholders through a structured 3-year savings plan.

Physical Wellbeing -

Our green campus promotes physical wellbeing with facilities that include a cricket pitch, football field, badminton and volleyball courts, along with indoor games, encouraging a healthier lifestyle.

About Us

At Tesco, inclusion is at the heart of everything we do. We believe in treating everyone fairly and with respect, valuing individuality and uniqueness to create a true sense of belonging. Diversity and inclusion are deeply embedded in our values--we treat people how they want to be treated. Our goal is for all colleagues to feel they can be themselves at work, and we are committed to helping them thrive. Across the Tesco group, we are building an inclusive workplace that actively celebrates the cultures, personalities, and preferences of our colleagues, who in turn contribute to the success of our business and reflect the diversity of the communities we serve.

At Tesco Bengaluru, we are proud to be a Disability Confident Committed Employer, highlighting our commitment to creating a supportive environment for individuals with disabilities. We are dedicated to offering equal opportunities for all candidates and encourage applicants with disabilities to apply. Our recruitment process is fully accessible, and we are happy to provide reasonable adjustments during interviews. If you need any accommodations to participate in the recruitment process, please let us know. We are here to ensure that everyone has the chance to succeed.

We also believe in fostering a work environment where you can excel both professionally and personally. Our hybrid model allows you to work flexibly--spend 60% of your week collaborating in person with colleagues at our office locations or local sites, and the rest of the time working remotely. We understand that everyone's life journey is unique, whether you are starting your career, pursuing passions, or navigating life changes, and we are here to support you. Flexibility is a core part of our culture, and we encourage open conversations about how we can best accommodate your needs, so talk to us throughout your application process on the support required.