We're a leading Investor Services group offering end-to-end services in administration, accounting, reporting, regulatory and compliance needs of the investment sector worldwide.
We employ a global workforce of 5,800+ people across 25 jurisdictions and have assets under administration (AUA) exceeding US$750 billion. We work with 13 of the world's top 15 private equity firms.
Our services are underpinned by a Group-wide commitment to ESG and best-in-class technology including a global data platform and innovative proprietary tools supported by in-house experts.
Above all, what makes us different is our people. Operating as trusted partners to our clients, we deliver intelligent solutions through a combination of technical expertise and strong relationships based on deep client understanding.
We're driven by our Group purpose, to power people and possibilities.
Job Summary
The Manager is responsible for delivering high-quality accounting services through effective team leadership and operational oversight. This role involves managing team performance, developing staff capabilities, and ensuring consistent service delivery across all client engagements. The Manager oversees the preparation and review of complex deliverables while maintaining strong relationships with clusters and stakeholders. Additionally, this position drives operational excellence through monitoring and managing of key performance indicators (KPIs), resource optimization, and quality assurance. The Manager also provides technical guidance on complex client requirements, supervises and coordinates the team's activities, ensuring compliance with IQ-EQ's policies and procedures.
Core Responsibilities
Lead and manage team performance to ensure high-quality service delivery
Drive operational excellence and efficiency within assigned teams
Ensure compliance with organizational policies and quality standards
Develop and maintain strong relationships with clusters and stakeholders
Build and maintain technical expertise in complex client requirements
Monitor and optimize team capacity and resource allocation
Guide professional development of team members
Maintain oversight of budget and financial targets
Champion process standardization and quality control measures
Provide escalation support for complex client matters
Tasks
Establish measurable goals and KPIs aligned with organizational objectives
Assess team performance and provide constructive feedback regularly
Optimize resource allocation including personnel, budgets, and time
Implement quality assurance processes to maintain service standards
Identify skill gaps and coordinate training opportunities
Build strong relationships with clusters to ensure long-term collaboration
Enforce departmental policies and procedures for operational efficiency
Provide technical and non-technical guidance to team members
Conduct regular team and one-to-one meetings
Maintain deep knowledge of client agreements, SOWs, and SLAs
Ensure successful integration of new team members
Monitor process standards implementation with Assistant Managers
Act as first escalation point for corporate client issues
Mediate and resolve staff conflicts
Support team growth through feedback and learning opportunities
Preferred skills - Treasury and Payments - Accounts receivable & Payable activities, US GAAP
Must have Knowledge on US GAAP; must have worked on accounting tools (preferably NetSuite, Sage, QuickBook).
Qualification
MBA and Qualified/semi qualified CA/CMA
Additional Information
OUR COMMITMENT TO YOU AND THE ENVIRONMENT
As a forward-looking business, sustainability is integral to our strategy and operations. Our sustainability depends on us building and maintaining meaningful, long-term relationships with all our stakeholders - including our employees, clients, and local communities - while also reducing our impact on our natural environment.
There is always more we can, and should do, to improve - whether in relation to our people, our clients, our planet, or our governance. Our ongoing success as a business depends on our sustainability and agility in a changing and challenging global landscape. We're committed to fostering an inclusive, equitable and diverse culture for our people, led by our Diversity, Equity, and Inclusion steering committee.
Our learning and development programmes and systems (including PowerU and MyCampus) enable us to invest in growing our employees' careers, while our hybrid working approach supports our employees in achieving balance and flexibility while remaining connected to their colleagues. We want to empower our 5,500+ employees - from 94 nationalities, speaking 41 languages across 25 countries - to each achieve their potential. Through IQ-EQ Launchpad we support female managers launching their first fund, in an environment where only 15% of all private equity and venture capital firms are gender balanced.
We're committed to growing long-term relationships with our clients and supporting them in achieving their objectives. We understand that our clients' sustainability and success leads to our sustainability and success. We're emotionally invested in our clients right from the beginning.
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