Job Description

Location City
Gurugram
Department
Contract Management Services
Experience
8 - 12 Years
Salary
1900000 - 2700000 INR
Designation
Manager
Total Position
1
Employee Type
Permanent

About Us:

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JOB DESCRIPTION:

Your job responsibilities asa Manager will include,

To take charge of operations, and build relationships withstakeholders in the client organizations. Know the team and mentor them towards higher levels ofperformance and growth, Oversee service level performance, handle exceptionsand escalations, and provide technical support and guidance to the quality andtraining teams Represent contract management practice within theorganization. Additionally, you will also be trusted to look for opportunitiesfor account growth Work on solutions for prospective clients and developand implement solutions for new client onboarding, review and adopt suitabletechnologies and best practices in the project. Beingresponsible for growing the client relationship, peopledevelopment, operational excellence, and financial management of the account(s). You will also be able toparticipate and contribute to the exciting growth in the contract managementpractice in different ways, including the interviewing and selection processfor new hires, knowledge sharing of current processes with new team members,extending the process management methodologies to the new work that comes in,etc. As Manager, you will be a member ofthe contract management practice leadership team, contributing to setting theoverall direction for the practice and its day to day management.

Core Competencies:

Service Orientation

- Should be aware of both - the internal as well as external customers and their needs; and is committed to meeting the customers' evolving, long-term needs - the focus is on SERVICE

Result Orientation

- Should be able to direct efforts towards developing and implementing realistic action plans to meet business objectives; with a sense of urgency - the focus is on achieving RESULTS

Initiative

- will look for opportunities to drive process improvements, one must not only understand and accept the responsibilities towards his/her job; but also proactively works towards identifying challenges and their resolution - the focus is on seeking SOLUTIONS

Professionalism

- Should have in-depth knowledge of all functions and display not only the required skill-set, but also ethics and integrity while conducting the job - the focus is on PROFESSIONALISM

Cooperation

- One must ensure completion of all tasks at hand and simultaneously extends support to team members and display joint ownership towards achieving business objectives - the focus is on TEAMWORK

Communication/Feedback

- Should believe in providing feedback to other associates and receiving feedback to enhance performance, thereby meeting business objectives - the focus is on OPEN COMMUNICATION

DESIRED CANDIDATE PROFILE:

Proven experience in effectively managing client relationships,managing teams, SLA and project management, and solutions 8+ years' experience being a project member in the legaloutsourcing domain of which at least 4 years should be in managing or leadingcontracting projects Clear fundamental understanding and technical expertise in contractreview, redlining, and negotiations to be able to provide guidance to the teamand engage with legal counsel and business owners on the client side Keen commercial acumen and ability to understand and apply businesscontext in a given situation to balance legal risk with commercial reality Exposure to commercial functions of a project or client accountwould be an advantage Excellent communication and interpersonal skills Mind-set for client service and performance improvement Working knowledge of any contract management platform Strong analytical skills with a high level of attention to detail Openness to new ideas and ability to understand other's points ofview and adjust your approach accordingly. Good understanding and experience indealing across cultures shall be added advantage Exposure to the healthcare industry would be an advantage

HIRING PROCESS:

Yourinteraction with us will include, but not be limited to,

Technical / HR Interviews Technical / Behavioral Assessments

Finally,our people are our most valuable asset; if you agree with us on this, we wouldlove to meet you!