Manager Continuous Service Improvement (csi)

Year    KA, IN, India

Job Description

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General Information



Job ID
27297
Location
Bangalore, India, Pune, India
Work Types
Full Time, Permanent
Categories
Information Technology
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About TMF Group


TMF Group is a leading provider of administrative services, helping clients invest and operate safely around the world. As we're a global company with 11,000+ colleagues based in over 125 offices across 87 jurisdictions, we actively seek out people with the talent and potential to flourish at TMF Group, whatever their background, and offer job opportunities to the broadest spectrum of people. Once on board we nurture and promote talented individuals, making sure that senior positions are open to all.





Discover the Role


Drive Operational Excellence initiatives across all IT and Technology departments on a global scale. To achieve or surpass efficiency and improvement projects through-out the year. To engage in close collaboration with frontline management and Senior Leadership regarding process improvement proposals. To concentrate on the professional development of our Lean Six Sigma Leads, ensuring the effective implementation of various projects.




Key Responsibilities


Responsible for driving Operational Excellence initiatives IT/Technology Responsible in meeting/exceeding agreed financial benefits for the calendar year Work closely with frontline/middle management and Senior Leadership to drive process improvement ideas

Coach and Mentor Lean Six Sigma Lead

s in driving Lean Six Sigma projects using defined methodology Application of required Lean/Statistical tools as part of Continuous Improvement projects

Publish and Review Process/Business Metric

s on agreed schedule and identify improvement opportunities Conduct Lean Six Sigma training depending on the skill set Analyze business problems arising in respective processes and do needful support Responsible for Quantitative and Qualitative analysis, Problem Solving techniques, Root Cause Analysis, Quality Assurance practices and concepts Effectively play the role as trainer, coach, and mentor to the YBs, GBs, BBs in the team and Ops Responsible for Defining, Measuring, Improving & Implementing continuous improvements frameworks within the global teams Ensure new designed practices/processes and global initiatives are effectively and successfully implemented for the scoped teams from training to Sign Off (Improve Performance & Implement Change) Responsible for implementing and monitoring performance metrics [SLAs/KPIs] are in place and performance reviews in place to drive delivery to agreed timescales and quality




Key Requirements


Masters in any discipline, preferred with Engineering / Mathematics / Statistics discipline

Certified Black Belt from reputed institute, preferable Indian Statistical Institute, American Society for Quality, etc.

Minimum 12 years of experience

in the role of

Operational Excellence

Minitab Proficiency

Preferred with an experience of working with global resources Preferred candidate with having

knowledge on ISO/CMMI/ISMS requirements

Experience in mentoring Lean Six Sigma GB & BB projects and training resources


Competencies and Skills

Must possess the ability to lead, work with teams, be part of a team, and understand team dynamics (forming, storming, norming, performing) Able to influence change & effectively manage stakeholders across the globally o Builds and maintains strong working relationship with team across globe Highly developed sense of integrity and commitment to operational excellence Demonstrated leadership/management skills

Soft Skills:

Must possess the ability to lead, work with teams, be part of a team, and understand team dynamics (forming, storming, norming, performing) Able to influence change & effectively manage stakeholders across the globally Builds and maintains strong working relationship with team across globe Highly developed sense of integrity and commitment to operational excellence Demonstrated leadership/management skills

Preferred Tools Knowledge:



Minitab R Studio Python BI Tools




What's in it for you?


Pathways for career development



Work with colleagues and clients around the world on interesting and challenging work. We provide internal career opportunities, so you can take your career further within TMF. Continuous development is supported through global learning opportunities from the TMF Business Academy.

Making an impact



You'll be helping us to make the world a simpler place to do business for our clients. Through our corporate social responsibility program, you'll also be making a difference in the communities where we work.

A supportive environment



Strong feedback culture to help build an engaging workplace. Our inclusive work environment allows you to work from our offices around the world, as well as from home, helping you find the right work-life balance to perform at your best.

Other Benefits



Marriage Gift policy Paternity & Adoption leaves Interest free loan policy Salary advances policy Well-being initiatives




We're looking forward to getting to know you!

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Job Detail

  • Job Id
    JD3714834
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Contract
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    KA, IN, India
  • Education
    Not mentioned
  • Experience
    Year