Job Description

Career Category Information Systems

ABOUT AMGEN
Amgen harnesses the best of biology and technology to fight the world's toughest diseases and make people's lives easier, fuller, and longer. We discover, develop, manufacture, and deliver innovative medicines to help millions of patients. Amgen helped establish the biotechnology industry more than 40 years ago and remains on the cutting edge of innovation.
ABOUT THE ROLE
Role Description:
This onsite role, based in Hyderabad, leads a WINTEL operations shift to ensure 24/7 coverage, operational continuity, and infrastructure resilience. The Manager is responsible for the global WINTEL infrastructure--driving availability, performance, and security through hands-on engineering, structured troubleshooting, and continuous improvement. This is a technical role responsible for managing complex Windows server environments. The role includes planning, implementation, performance tuning, and maintenance of enterprise server platforms with a focus on reliability, security, and automation.
The ideal candidate will have a proven track record in Compute (WINTEL) Infrastructure Operations and have a passion for fostering innovation and excellence in the biotechnology industry. Additionally, collaboration with cross-functional and global teams is required to ensure seamless integration and operational excellence. The ideal candidate will have a strong background in Windows Server delivery and operations, coupled with leadership and transformation experience. This role demands the ability to drive and deliver against key organizational strategic initiatives, foster a collaborative environment, and deliver high-quality results in a matrixed organizational structure. Please note, this is an on-site role based in Hyderabad.
Roles & Responsibilities:

• Lead and develop a high-performing team managing Windows Server
• Develop and maintain server security and compliance standards
• Contribute to infrastructure design and architecture planning
• Implement automation using PowerShell, Python, or Ansible
• Monitor systems and proactively address performance bottlenecks
• Collaborate with cross-functional teams on infrastructure needs
• Document system configurations and operational procedures

Basic Qualifications and Experience:

• Bachelor's OR Master's degree with 8 - 13 years of experience

Functional Skills:
Must-Have Skills:

• Advanced knowledge of Windows server systems
• Experience with virtualization (VMware, Acropolis)
• Strong understanding of networking and storage integration
• Hands-on expertise in scripting and automation tools

Good-to-Have Skills:

• Experience with cloud services (AWS, Azure, GCP)
• Experience with ITIL processes and frameworks
• Experience with CI/CD and DevOps practices
• Understanding of configuration management and automation tools (SCCM, Ansible)

Professional Certifications:

• Microsoft Certified (preferred)
• ITIL Foundation (preferred)

Soft Skills:

• Analytical and problem-solving skills
• Excellent verbal and written communication
• Self-motivated with strong ownership mindset
• Collaboration and team-oriented work style
• Change management expertise

Shift Information:
This position requires you to be onsite and participate in 24/7 in rotation fashion and may require you to work a later shift. Candidates must be willing and able to work off hours, as required based on business requirements.
EQUAL OPPORTUNITY STATEMENT
Amgen is an Equal Opportunity employer and will consider you without regard to your race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.
We will ensure that individuals with disabilities are provided with reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.
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Skills Required