Job Description

Job Title - Collection Manager Compliance Place of work - Mumbai Business Unit - Retail Banking Function - Collections Job Purpose : This role entails leading the Service Quality, Process Excellence and compliance for the Collections team. It involves devising strategies for collections processes and tools and employing effective staff to fulfil its objectives. The role bearer would be responsible for driving Service Quality for all customer journeys within Collections. The role bearer is expected to design SOPs for all Collections teams and ensure process excellence across the function. It is a critical role that ensures compliance with internal guidelines and regulatory requirements and helps achieve larger objectives for the bank. Roles & Responsibilities: Support the Service Quality, Process Excellence and Compliance for Collections function. Help drive Service Quality for all customer journeys within Collections and ensure compliance with internal guidelines and regulatory requirements. Execute a customer centric operation to deliver seamless service to the customers and ensure customer delight at every touchpoint. Employ tools such as automation to increase process efficiency. Conduct detailed analysis of delinquencies and recommend changes to the product teams. Ensure the successful adoption of internal compliances & regulatory framework across the business.. Collaborate with the Head of Collections to drive down the net credit loss and delinquency metrics. Help minimize the net costs and losses for the Collections team. Managerial & Leadership Responsibilities: - Educational Qualifications: Graduate - Any (Full Time) Postgraduate - MBA Finance (Full Time) Experience: 6+ Years in Collections

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