Job Description

Role Description:

The role of the Manager - Commercial Operations Support is a critical one for the team and will have immediate and deep exposure to mid-senior internal and external stakeholders. The candidate will be responsible for overseeing the execution of partly- and fully-established internal processes within the Commercial Partnerships team as well as ensuring administrative & compliance requirements standards are maintained. This will allow the team to deliver greater value for Booking.com. The role will report to the Manager of the Fintech Commercial Operations team (Amsterdam), and will head a brand new team of 3-4 Support Specialists.



The Operational Support pillar is still in its early stages, having been built from scratch over the last 3 years. We now have clear processes in the areas of P&L management, contract management and due diligence (not all of which are fully documented). As our scope increases to cover more partnerships in the Payments industry, the successful candidate will work closely with Amsterdam-based teams to transition these processes over to Bangalore as volumes ramp up, while helping us establish ourselves not only as gatekeepers of the processes but as true thought partners on how to manage our partnerships compliantly, efficiently, and profitably.

B.Responsible

Lead the Operations Support pillar within the Commercial Partnerships team of the Fintech business unit. Establish a strong team culture within the Bangalore subteam. Oversee a successful transition of our three key process pillars (P&L management, contract processing & due diligence) from Amsterdam to Bangalore. Increase the efficiency of internal/external processes within the team & with our stakeholders as volumes ramp up. Ensuring administrative & compliance requirements standards are maintained and helping the Commercial partnerships team to hold to account our various Payment Service Provider relationships and internal teams

B.Skilled

3-5 years' experience leading a team that has reported into an overseas central office A successful track record of transitioning processes to a newly established team Experience running an operational team focused on procurement, due diligence or compliance is a must, ideally in working in the Fintech or Payments industry Strong written and oral communication skills in English Experience working with a ticketing system (e.g., Zendesk, ServiceNow, Salesforce Cases) * Experience working with a workflow management tool (e.g., Jira, Asana, Monday.com)