Job Description

We are looking for a proactive Manager - I (Collections) to manage end-to-end collections activities while directly leading a team of 4-5 collections agents/interns. The role focuses on driving recovery performance, team productivity, compliance, and continuous process improvement.
Key Responsibilities
Manage and supervise a team of 4-5 collections associates, ensuring achievement of individual and team-level collection targets.
Allocate daily workloads, monitor performance, and provide regular coaching, feedback, and performance reviews.
Track overdue accounts, analyze delinquency buckets, and define follow-up and escalation strategies.
Review and approve follow-up actions, settlement proposals, and payment plans within delegated authority.
Handle escalated customer cases and support complex negotiations.
Ensure accurate maintenance of collections data, MIS, and reporting dashboards.
Coordinate with Credit, Legal, Finance, and Sales teams for dispute resolution and recovery actions.
Ensure strict adherence to regulatory, legal, and internal compliance guidelines related to collections.
Support initiation of legal actions and follow-ups with external counsel when required.
Identify gaps in processes and recommend improvements to enhance recovery efficiency.
Key Skills & Competencies
Strong team management and people-development skills
Solid understanding of collections, receivables, and credit risk management
Effective negotiation, communication, and stakeholder management abilities
Analytical skills with hands-on experience in MIS and reporting
Proficiency in MS Excel and collections/CRM systems
Qualifications & Experience
Bachelor's degree in Commerce, Finance, Business Administration, or a related field
4-6 years of collections experience, with minimum 2-3 years managing a team of 4-5 members
Experience handling escalations and compliance-driven collections is preferred

Skills Required