Job Description

Company Description

Organizations everywhere struggle under the crushing costs and complexities of "solutions" that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done.

There's another option. Freshworks. With a fresh vision for how the world works.

At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks' customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world.

Fresh vision. Real impact. Come build it with us.

We are looking for a highly motivated Manager, Accounting with a strong growth mindset, detail

oriented professional to lead our day-to-day accounting and financial operations. This is a high-

impact role focused on strengthening our month-end close, improving processes, and partnering

across teams to ensure accuracy, efficiency, and compliance. This is a great opportunity for

someone who thrives in a fast-paced environment, enjoys solving complex problems, and wants

to build meaningful partnerships across Finance.

Core responsibilities

Lead and oversee the general ledger function, ensuring accuracy and

completeness of transactions, including accruals, amortization of prepaid

expenses, fixed asset and lease accounting, bank reconciliations, and other

month/quarter-end activities

Drive the month-end close and balance sheet reconciliation process with strong

focus on SOX compliance; continuously enhance controls through automation,

ERP improvements, and AI-driven solutions

Own and improve ERP and accounting processes to ensure scalability,

adaptability, and efficiency in a fast-growing global environment

Manage and mentor a team of ~10 members (including 3-4 direct reports),

fostering a culture of accountability, ownership, and continuous improvement

Strategic & cross-functional contributions

Partner with Finance leadership on strategic initiatives, including reorganizations,

acquisitions, and due diligence activities

Perform and review flux analysis of the consolidated P&L and balance sheet;

provide actionable insights to optimize costs and improve business efficiency

Translate complex data points into meaningful outputs and metrics for decision-

making

Stakeholder management

Serve as the primary liaison with auditors (international subsidiaries) and key

internal/external stakeholders to ensure smooth audit execution with zero

escalations.

Collaborate across teams to align accounting processes with business

operations, ensuring accuracy and compliance.

Qualifications

Qualifications & experience

Chartered Accountant (CA) or Certified Public Accountant (CPA) with 8-10 years

of experience in corporate accounting, preferably with technology companies

Expertise in US GAAP, Ind AS, SOX compliance Strong expertise in general ledger accounting, financial close processes, and

technical accounting matters

Demonstrated problem-solving ability, with a track record of improving

productivity, driving efficiencies, and leading by example

A roll-up-your-sleeves mindset -- you're energized by both strategic planning

and hands-on execution

Tools & systems

Hands-on experience with NetSuite leading ERP systems (NetSuite, or

equivalent)

Familiarity with BlackLine, FloQast, or similar reconciliation tools is a strong plus

Additional Information

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.