Job Description

Manager, Client ServicesBengaluru, Karnataka, India Req #1694Tuesday, April 22, 2025Who We AreMagnit is the future of work. Serving hundreds of the worlds most recognizable brands for the past 30+ years, Magnit offers the industrys first holistic platform for the modern workforce. Magnit's integrated workforce management (IWM) platform supported by data, software, intelligence, and best-in-class services team is key to our clients success. It can adapt quickly to regional or industry economic shifts, and provides the speed, scale, flexibility, transparency, and expertise required to meet an organizations contingent workforce management, talent strategy and broader organization goals. At Magnit, youll work with passionate colleagues who collaborate and deliver meaningful results that positively transform the largest companies around the globe.About the RoleAs a Manager within Client Services Operations, you will be pivotal in leading consultants supporting the daily operations of assigned client account(s) and ensuring the successful delivery of Magnit's contingent workforce programs. This role demands a strong focus on team leadership, client relationship management, and operational excellence. You will be responsible for managing and developing a team of Senior Consultants and Consultants, fostering their growth and ensuring seamless service delivery, particularly in requisition fulfillment and contractor care. Your contributions will directly impact client satisfaction, operational efficiency, and the strategic goals of the account.Key ResponsibilitiesTeam Management and Development

• Manage staff in compliance with employment laws and Magnit HR policies, including daily supervision, performance management, and career development.
• Ensure new staff have sufficient training, guidance, and mentorship.
• Create effective development plans for direct reports to ensure retention and productivity, while helping to foster a collaborative, high-performing environment.
• Ensure adherence to contractual obligations and maintain superior service quality through effective team management and cross-training.

Quality and Relationship Management

• Cultivate strong relationships by engaging in operational meetings with key contacts, proactively seeking feedback, and understanding the evolving needs.
• Ensure exceptional service delivery across contingent workforce management, independent contractor compliance, payrolling, statement of work management, worker lifecycle processes (on/offboarding), and co-employment risk mitigation.
• Address and resolve inquiries and concerns from Client Services leaders promoting effective communication and high satisfaction levels.
• Partner with the Account Management team to understand priorities and expectations that best support the client.
• Contribute to account strategy as needed through participation in Internal Account Reviews and the development of Quarterly Business Development Plans, as well as supporting the annual forecast and monitoring team performance against it.
• Maintain quality client service and day-to-day operations, focusing on meeting KPIs/SLAs.

Operational Excellence and Improvement

• Ensure adherence to contractual obligations and maintain superior service quality through process optimization.
• Implement new processes or enhance current processes to improve efficiencies.
• Leverage internal best practices by building relationships with Magnit colleagues supporting other clients to identify and implement process improvements.
• Drive continuous improvement by conducting a thorough analysis of performance data and department metrics.
• Collaborate with the site director to lead and support department-wide initiatives.
• Consult and collaborate with cross-functional teams to ensure a seamless end-to-end process.

What You Will Need

• Bachelors degree
• 10+ years experience in client services, staffing/MSP space, HR/recruitment, or related areas with 3+ years in a people management role, Stakeholder Management, SLA Service Delivery, Quality improvement initiatives preferred
• Expertise in vendor management systems (VMS), contingent labor lifecycle, requisition fulfillment, onboarding, and supplier management.
• Experience working with US markets; familiarity with compliance requirements in this region is a plus
• Experience evaluating and improving process management
• Proficiency in MS Excel preferred.
• Service & detail oriented. Strategic thinking and complex problem-solving skills

What Magnit will Offer YouAt Magnit, youll be joining an innovative, high-growth environment and can quickly make an impact to help transform the largest companies in the world. You will work with passionate colleagues who collaborate and deliver. Magnit offers all employees the opportunity for growth and development, and we want individuals to fulfill their potential and blaze their own trails!Magnit will offer you a competitive PTO and benefits package, including medical, dental, and vision coverage, retirement planning, as well as discounts and perks for tickets, travel, merchandise and more! Magnit encourages employees to participate in giving back, and we will match employee contributions to favorite charities and support corporate volunteering hours to make a difference in your community!If this role isnt for youStay in touch, we will let you know when we have new positions on the team.To see a complete list of our open career opportunities please visit.To do our best work we need different viewpoints. Therefore, we celebrate diversity and embrace inclusion.As an equal opportunity employer, we are dedicated to building a team that represents a variety of backgrounds, perspectives, and skills. We strive to ensure that we maintain a positive and enriching work environment for all.
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