Job Description

About Gap Inc.Our past is full of iconic moments xe2x80x94 but our future is going to spark many more. Our brands xe2x80x94 Gap, Banana Republic, Old Navy and Athleta xe2x80x94 have dressed people from all walks of life and all kinds of families, all over the world, for every occasion for more than 50 years.But were more than the clothes that we make. We know that business can and should be a force for good, and its why we work hard to make product that makes people feel good, inside and out. Its why were committed to giving back to the communities where we live and work. If you're one of the super-talented who thrive on change, aren't afraid to take risks and love to make a difference, come grow with us.About the RoleIf you're passionate about helping people adapt to complex organizational change, this is the role for you. As an active part of our Change Management working group, the Change Management Manager will enable the people side of change, with a specific focus on helping people adapt to new processes, roles and ways of working in order to take our business forward. As we evolve our operating model and digitize our workflows, our people need the awareness, knowledge, role clarity and training to grow and succeed; The Change Manager plays a pivotal role in driving organizational change and ensuring the successful adoption of new processes, systems, and improvements. This role involves collaborating with various functions to understand their needs, assessing the impact of proposed changes, and developing strategies to manage these changes effectively. The Change Manager is also responsible for creating and delivering communication materials, developing training programs, and providing support to employees throughout the change process.What You'll Do

• Conduct change impact and readiness assessments across all workstreams, including population impacted, nature of change and timing; derive insights from data and share a consolidated view of impact to inform change planning.
• Track and measure success metrics for change work.
• Assess change needs across different stakeholder groups from data and focus groups.
• Build change plans to support delivery of change - engage stakeholders, assign accountability, agree timing and build into overall Change plans.
• Create and deliver clear communication materials about changes; ensure synchronization of impact and messaging where multiple changes are hitting the same teams at the same time.
• Develop and deliver training programs to support employees in adapting to changes.
• Monitor and report on the progress of change initiatives.
• Identify opportunities for continuous improvement.
• Provide input & reporting/dashboard updates to Change Leader for governance purposes; articulate issues and risks as needed.
• Liaise with other change managers as needed (for example in Brand teams, Technology/PdM teams)

Who You Are

• Undergraduate qualifications in Human Resources, Psychology, Organization Development, Business or another related field
• Certification in Change Management (e.g., Prosci).
• Experience in project management.
• Experience in instructional design and developing training courses and material (including PowerPoint documents, SharePoint sites, Microsoft Forms surveys).
• Proficiency in MS Excel.
• Understanding of adult learning principles and instructional design theories.
• Proficiency in using technology and e-learning tools for training development.
• Demonstrated experience as an organizational change manager or business analyst.
• Results-oriented, hands-on style (this is a roll-up-the-sleeves position which will require documentation and execution/delivery of plans)
• Strong interpersonal skills and the ability to develop effective working relationships internally and externally within diverse working environments
• Ability to identify and articulate change obstacles and resistance
• Ability to manage multiple conflicting priorities and work independently and meet deadlines in a complex and dynamic environment

Prior experience working on change initiatives in supply chain environments would be highly beneficial, particularly in an international brand / retail environment.Benefits at Gap Inc.

• One of the most competitive paid time off plans in the industry
• Comprehensive health coverage for employees, same-sex partners and their families
• Health and wellness program: free annual health check-ups, fitness center and Employee Assistance Program
• Comprehensive benefits to support the journey of parenthood
• Retirement planning assistance

of the benefits we offer.Gap Inc. is an equal-opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. We have received numerous awards for our long-held commitment to equality and will continue to foster a diverse and inclusive environment of belonging. In 2022, we were recognized by Forbes as one of the World's Best Employers and one of the Best Employers for Diversity.