Job Description

Description

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Principal Duties/Responsibilities

The candidate will lead the centrally formed team in Mumbai under Compliance, transitioning work from global locations to Mumbai. Engagement, understanding the scope of work, documentation, defining service level agreements, phased approach, dealing with challenges, effectively deliver projects within timelines are the key responsibilities for this role

Key Deliverables -

Responsible to Lead the development, implementation, embedding and maintenance of an efficient and independent Compliance Centralization Function

Handle multiple end-to-end transformation with different levels of complexities

Prioritize and organize work on a daily basis according to business priorities, to have a detailed and robust work flow built in which will also help build management information reporting on SLA's

Strong focus on deliverables and to meet timelines and quality of deliverables

Plan, schedule & track project deliverables, goals, milestones

Create and maintain key project deliverables including but not limited to project plan, risk plan, resource management plan, weekly project status reports, communications plan, meeting minutes, actions/issues/decisions register

Timely escalations of risks & issues within business as usual activities

Responsible to the escalation of material issues, incidents and breaches to relevant business and Compliance leadership and other functions, e.g. Legal and Risk.

Develop a trusted advisor relationship with stakeholders

Implement and manage change when necessary to meet project outputs

Present to stakeholders reports on progress as well as problems and solutions

Deliver and Install technology solutions (In case of Technology projects)

Participate in Compliance Function ad-hoc strategic or operational projects as requested

Manage/lead a team of Compliance colleagues, providing support and coaching, and ensuring that performance objectives and development plans are agreed, and performance is reviewed, at least annually, in line with WTW's performance management policies.

Succession planning and retention activities; participate in talent acquisition activities as required

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Competencies

People leadership

Ability to closely partner with operations personnel (across geographies) on projects

Ability to network with entire WTW organization and get things done by building bridges

Driving Excellence

Fostering Innovation

Influencing Stakeholders

Developing Talent

Adapting to Change

Communication

Excellent written and oral communication skills

Able to tailor communication to the audience

Inter-personal

Results focused, highly motivated, self-starter

Strong can-do attitude, positive towards change

Must be willing and able to travel and work in multiple time zones if required

Works well with teams

Demonstrable adherence to values such as integrity, advocacy, teamwork, passion and courage

Critical Thinking and Problem Solving

Able to work on own initiative and manage multiple stakeholder needs

Qualifications

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Qualifications

Minimum bachelor's degree a must

May possess Project Management skills / Project Management certifications preferred (Prince2 / PMP)

Operational Development Programme (ODP) L1 and L2 certified

Proven track-record of performance in current role at the highest level

Knowledge/Experience:

5+ years of experience in an Operational leadership / project management

Insurance / broking or financial services industry experience a plus

Experience in strategic planning, risk management and/or change management

Eligibility Criteria:

Latest Performance Rating: Meets Expectations or above

Not on written warning for behaviour or performance within the last 12 months


o Minimum experience of 15 plus years o Minimum 24 months of experience in the current role