Job Description

Ready to shape the future of work?

At Genpact, we don't just adapt to change--we drive it. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies' most complex challenges.

If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that's shaping the future, this is your moment.

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions - we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.

Inviting applications for the role of Manager, Accounts Receivable!

In this role, we are looking for an accounting graduate with meaningful experience in accounts Receivable and should have managed a team size of ~20 people.

In this role, you will be encouraged to work on deadlines, in a fast-paced business environment while being a good teammate
ResponsibilitiesManage front line supervisors that are responsible for managing the day-to-day operations of OTC Operations Team Ensure client and corporate service, quality, and contribution goals, other metric and associate satisfaction goals within the site are met. Provide leadership and management to associates; provide training and development of supervisory team. Coach and mentor team supervisors. Regularly conduct supervisory team meetings. Supervise multiple teams for clients. Ensure key operational and customer performance targets are met (KPI's, FCR, Net Promoter Score, Service Levels). Drive Continuous Improvement Initiatives Communicate with the customer on a regular basis to discuss operational issues and Critical Quality delivery, raise issues proactively & build relationships, understand customer issues proactively Set goals for the team and communicate goals on a regular basis Coach & mentor people - Motivating team with excellent touch Leading calls with clients and other business functions Preparation of dashboards and ability to understand current Business processes and suggest improvements Manage Day to Day Operations & service delivery for a Team of 30+ employees, who will be in charge for Client Order to Cash process and assess them in accordance Policies & Compliance guidelines and take an action to apply the appropriate policy with high quality, speed, empathy and accuracy. Driving Insights to add/update (Policies, CRM Interface, Widgets, IT/Infra tools, Application optimization) in order to drive effectiveness & efficiencies Responsible for E2E contractual (SLA's, KPI's) & internal metrics, including billing & financials. Ensure smooth & surprise free operations and service delivery. Create a detailed succession plan for all Key/Critical roles

o Drive employee engagement, agent growth, retention with low attrition; timely documented one on ones, updated time keeping system (My time), Compliance. o Drive monthly (AES, VIC, EWS (Timely Updating & Accuracy), PIP & CAP closers in timely manner, Etc.)

Drive Rewards and Recognitions & Appraisals Accurate & timely MSS Alignments, Cost Code, Band mix & Aspect/SRT updating process. Flexibility to quickly shift priorities, multi-task and juggle simultaneous requirements in fast paced environment and manage all to completion Drive continuous service Improvements, Lean, Six Sigma & Digitization Projects QOQ Act as an intermediary between reviewers, Genpact & Client management Minimum requirements English language level required: C1. Problem solving and analytical skills and Proficiency in MS office (mainly Excel). Accountable for Operational Service delivery the team members under direct and indirect supervision, ensure critical activities and outcomes are performed as per deadlines agreed with the customer. Analytical thinking and ability to adapt to job requirements and business context needs. Relevant work experience in balance sheet account reconciliation, Intercompany process, fixed assets and/or month end closing activities. Relevant experience in coordinating teams. Previous exposure to transformation and productivity initiatives.

Qualifications we seek in you!

Minimum Qualifications

Commerce Graduate or equivalent qualification in finance Relevant / Significant years of experience in Accounts Receivable / F&A delivery

Preferred Qualifications/ Skills

Good Communication skill and the ability to engage customers in relevant discussions Proficient in MS Office applications, especially in MS excel Good analytical and problem-solving skills and ability to handle team and client discussions Ability to do muti-tasking and adaptability to manage dynamic stakeholders Willingness to travel as per business requirement within / outside India

Why join Genpact?

Be a transformation leader - Work at the cutting edge of AI, automation, and digital innovation Make an impact - Drive change for global enterprises and solve business challenges that matter Accelerate your career - Get hands-on experience, mentorship, and continuous learning opportunities Work with the best - Join 140,000+ bold thinkers and problem-solvers who push boundaries every day Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.

Let's build tomorrow together.



Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

JobManager


Primary LocationIndia-Gurugram


ScheduleFull-time


Education LevelBachelor's / Graduation / Equivalent


Job PostingJan 2, 2026, 4:04:24 AM


Unposting DateOngoing


Master Skills ListOperations


Job CategoryFull Time