Job Description

Job Overview

We are seeking an experienced and result-oriented

Manager

to oversee our

call center and sales operations

. The ideal candidate will have strong leadership skills, hands-on experience in

cold calling

, and the ability to manage teams in a fast-paced call center environment.

Key Responsibilities

Manage day-to-day call center operations and ensure smooth workflow. Lead, train, and motivate telecallers and sales executives. Handle and monitor

cold calling activities

and outbound sales campaigns. Set daily, weekly, and monthly targets and ensure team performance meets KPIs. Monitor call quality, conversions, and customer interactions. Develop strategies to improve lead generation, call efficiency, and sales closure. Coordinate with senior management for reporting, planning, and execution. Ensure adherence to company policies and call center standards. Handle escalations and support the team to achieve better results.

Requirements

Bachelor's degree in Business Administration or a related field. Proven experience as a

Call Center Manager / Sales Manager / Team Leader

. Strong background in

cold calling, outbound sales, and call center profiles

. Excellent leadership, communication, and people management skills. Ability to work under pressure and meet targets. Proficiency in MS Office and CRM/call center tools.

Preferred Skills

Experience managing sales or telecalling teams. Strong analytical and reporting skills. Target-driven and performance-focused mindset.

What We Offer

Competitive salary Performance-based incentives Growth opportunities in a fast-growing organization Professional and supportive work environment
Job Types: Full-time, Permanent

Pay: ?30,000.00 - ?35,000.00 per month

Benefits:

Work from home
Experience:

B2B sales: 1 year (Required)
Language:

English (Required)
Location:

Remote (Required)
Shift availability:

Night Shift (Required) Overnight Shift (Required)
Work Location: Remote