Job Description

CRM Update & Process Optimisation Client Discussion & Onboarding

From presenting the services to the customer to preparing initial docs/ ppts o Coordinating with presales team and the client for the meeting Client follow-ups and answering questions Initiating new discussions with known contacts through BNI Connect On confirmation, explaining the SOPs and sharing the process documents with the client Payment reminders and follow-ups

Lead Generation & Nurturing

Exploring new business opportunities as much as possible within the contact, past associations, digital tools/ campaigns, etc. Sending weekly reminders on WhtsApp/ mail, etc Sharing relevant content on WhatsApp broadcast Moving clients within different groups/ sales funnels Taking the content for the broadcast from the backend team Making cold calls/ sending emails for lead generation Field visits/ client meetings to meet clients Regular client followups, demonstration Preparing sales decks for clients

CRM Update & Process Optimisation

Updating the daily lead sheet on CRM or on Google Sheets Sending a report every day of what's been done/ how many leads were there and what the status Setting up the SOPs for each task in the Sales, Marketing & Client Services department ?

Client Relationship Management

Getting in touch with the client at least once a quarter and seeking his feedback on services offered, should be formal and documented Asking clients if they have some other expectations. You can take the Ops manager with you for such meetings
Job Types: Full-time, Permanent

Pay: ₹14,568.05 - ₹60,530.69 per month

Education:

Bachelor's (Preferred)
Experience:

Business development: 3 years (Preferred)
Language:

English (Preferred)
Work Location: In person