requires strong leadershi...
Communication skill
Work Experience
5+ years
Shift Type
Night
City
Ambattur
State/Province
Tamil Nadu
Country
India
Zip/Postal Code
600058
About Us
Cognet HRO
is a leading Business Process Outsourcing Services Company providing full range of
HR and F&A
services to
US based clients ,
With over 17 years of rich experience in
Payroll Tax, Benefits S & HR Administration, Finance & Accounting , Sales Support
.
CogNet
has been serving the PEO, ASO, HRO and HR Technology spaces since our inception. We help organizations extend their capabilities through simplified implementation, productivity performance measured to the minute, easy collaboration, and transparent pricing built around real time utilization. Our extensive expertise, data library, and workflow development tools accelerates the client implementation process .We have developed a deep expertise of process and technology in our Services , which allows us to rapidly deliver value to our clients.
Cognet
has been delivering outsourced solutions to the clients around the Globe.
Job Title: Manager - Benefits Administration Team
Location: Chennai Reports To: VP Global Operations
Job Summary: The Manager - Benefits Administration Team will lead a team of Benefits Administrators, overseeing the operational management of the full employee benefits lifecycle. This role requires strong leadership, operational expertise, and a focus on quality, accuracy, and customer service. The Manager will ensure that team deliverables are completed efficiently while identifying opportunities for process improvements and maintaining compliance with U.S. benefits regulations, ACA, ERISA, and HIPAA guidelines.
Key Responsibilities:
Manage and oversee the day-to-day operations of the Benefits Administration Team, ensuring timely and accurate processing of employee benefits transactions, including life events, new hires, hasten enrollments, Evidence of Insurability (EOI) forms, dependent eligibility verification, work status changes, appeals, HSA administration, and payroll adjustments.
Lead and supervise open enrollment activities, including file deliveries, census file review, and EDI file verification, resolving errors according to Standard Operating Procedures (SOPs).
Conduct and review customer data audits to ensure accuracy and compliance with internal and external requirements.
Track team performance metrics and ensure adherence to departmental protocols for time management and task execution.
Mentor and develop team members, driving specialization and skill enhancement within the team.
Identify process improvement opportunities, implement updates to SOPs, and ensure continuous optimization of benefits administration workflows.
Serve as the primary point of escalation for complex issues within the benefits administration lifecycle and collaborate with leadership to resolve challenges.
Maintain strong relationships with clients and internal stakeholders, providing high-quality customer service and timely resolution of inquiries.
Qualifications:
Bachelor's degree in Business, Accounting or Commerce.
3-6 years of experience in benefits administration, with at least 1-2 years in a leadership or supervisory role.
Strong knowledge of U.S. employee benefits administration, ACA, ERISA, HIPAA compliance, and related regulations.
Ability to work U.S. shifts and manage client-facing deliverables effectively.
Preferred Skills:
Experience with open enrollment activities and EDI processes.
Proven ability to manage and coach a team to achieve operational excellence.
Proficiency in Microsoft Office (Excel, Word, PowerPoint).
Strong customer service orientation and the ability to handle multiple tasks under tight deadlines.
Interpersonal Skills:
Excellent written and verbal communication skills.
Self-motivated and results-driven, with a focus on team development.
Strong analytical and problem-solving abilities.
* Ability to foster a collaborative, high-performing team environment.
Beware of fraud agents! do not pay money to get a job
MNCJobsIndia.com will not be responsible for any payment made to a third-party. All Terms of Use are applicable.