Job Description

Job Title:

Branch Manager - Alwar Branch

Reports To:

Chief Operating Officer (COO)

Contact Person & Number:

8287317740

Location:

Women Pride Hospital & IVF - Ambedkar Circle, Alwar

Job Purpose:

The Branch Manager will oversee all operations of the Alwar branch, ensuring smooth functioning, high-quality patient care, staff management, financial performance, and compliance with hospital policies and legal regulations. This role is pivotal in achieving branch growth, operational efficiency, and patient satisfaction.

Key Responsibilities:

1. Operations Management:

Ensure smooth daily operations of the Alwar branch including outpatient, inpatient, IVF procedures, and administrative functions. Implement and maintain standard operating procedures (SOPs) for clinical and non-clinical processes. Monitor inventory of medical and non-medical supplies, ensuring timely procurement. Ensure cleanliness, hygiene, and maintenance of the facility.

2. Staff Management:

Supervise and manage all branch staff including doctors, nurses, front office, lab, pharmacy, and housekeeping teams. Assign responsibilities, monitor performance, and conduct periodic appraisals. Ensure proper staff attendance, shift management, and leave planning. Conduct regular staff training and development sessions.

3. Financial & Administrative Oversight:

Monitor branch revenue, expenses, and profitability. Ensure accurate billing, invoicing, and collection procedures. Prepare weekly and monthly operational and financial reports for the COO. Implement cost-control measures without compromising patient care.

4. Patient Experience & Marketing:

Ensure excellent patient care and service standards. Handle patient complaints and feedback professionally. Coordinate local marketing initiatives to increase patient footfall and IVF inquiries. Maintain relationships with referring doctors, local clinics, and vendors.

5. Compliance & Regulatory:

Ensure compliance with ART standards, hospital policies, and government regulations. Maintain all necessary registers, records, and documentation. Ensure patient privacy and data protection standards are strictly followed.

6. Strategic Growth:

Identify opportunities to expand services and patient base in Alwar. Assist in implementing digital and offline marketing strategies for branch growth. Support corporate initiatives and integration with other branches.

Skills & Qualifications:

Bachelor's/Master's degree in Healthcare Administration, Hospital Management, or related field. Minimum 3-5 years of experience in hospital/clinic management, preferably in IVF or maternity care. Strong leadership, organizational, and communication skills. Financial acumen and ability to manage budgets. Knowledge of healthcare regulations, ART standards, and quality assurance practices.

Personal Attributes:

Patient-focused and compassionate approach. Problem-solving and decision-making capabilities. Ability to multitask and work under pressure. Professional integrity and commitment to ethical practices.

Location:

Alwar, Haryana

Employment Type:

Full-Time

Job Types: Full-time, Permanent

Pay: ₹20,000.00 - ₹25,000.00 per month

Benefits:

Flexible schedule Health insurance
Work Location: In person