Job Description

Manager - Agency Training

Position
Manager/Sr. Manager
Reporting To
Regional Head - Training
Department
Distribution Capability Centre
Function
Agency Training
Location
Band
4/ 4a
KEY RESPONSIBILITIES:
Conduct training modules for Agent Advisors and ADMs

• Conducting induction and on-boarding training programs
• Training on selling skills
• Training on all MLI Insurance products and processes
• Training on all MLI Digital tools and Assets
• All other training programs as outlined in the Agent and ADM learning journey
• Conducting GID\'s and IID\'s
• Conducting PRP and FOD as and when required

Conducting training in blended delivery format

• Delivering training in accordance with the learning journey design and blended delivery format - classroom training and/or virtual trainings
• Developing facilitation skills and virtual delivery skills to ensure seamless training delivery across all sessions

Administrative

• Manager-trainer to drive adoption of the digital learning platform across all roles
• Responsible for driving digital assessments amongst Agents and ADMs
• Responsible for driving self-learning among Agents and ADMs
• Responsible for calendaring and effectively planning all training sessions with the OH / OHs
• Responsible for delivering all training adhering to the training calendar designed
• Responsible for driving business performance of all learners
• Responsible to drive attendance to all training sessions
• Responsible to capture attendance in TMS/ELM within the stipulated time defined
• Responsible to coordinate with the OH / OHs in calendaring all training sessions for an office
• Responsible to plan travel for training sessions in various locations as required

Look after training logistics

• Schedule training sessions
• Ensure wider participation of agents in programs
• Ensure set-up of SMART Classroom is in place before commencing a session

Monitor progress of agents on a continuous basis

• Seek regular feedback from agents, Sales Managers, Partner and Managing Partner
• Ensure that agents follow moral and ethical standards when dealing with clients
• Monitor Agent development

Update training material

• Review present training material
• Scan environment
• Incorporate feedback from Agents, Customers, SMs, Ps, MPs

Ensure that the agents get updated and continuous information on MLI products
Facilitate self- development of agents
MEASURE OF SUCCESS:

• Participant feedback
• Number of days of training
• Customer survey rating
• Pass percentage of agents
• Digital adoption / adoption of digital learning platform
• Pass percentage of Agents in IRDA exams
• Attendance of Agents and employees in training sessions
• Activating agents month-on-month against the target
• Compliance on IRDA requirements
• Monthly Achievement against the target for the agents across multiple performance parameters for agents and AADM
• Reduction in training cost
• Awareness level of agents on competition

DESIRED QUALIFICATIONS AND EXPERIENCE

• Graduate in any discipline
• At least 2-3 years in sales and 3-4 years in conducting sales training, life insurance domain would be a plus