Job Description

What You'll Do:

A billing manager with Zuora, Salesforce, and NetSuite experience oversees billing processes, manages systems like Zuora and NetSuite, and ensures seamless integration with Salesforce for Billing processes and other functions.


This role requires expertise in billing principles, subscription management, and revenue recognition, along with strong analytical and communication skills to lead teams and improve processes.


What Your Responsibilities Will Be:

Job Responsibilities - Billing Manager

Billing Operations Management:

+ Oversee the end-to-end billing process, including invoice generation, validation, and posting.
+ Ensure timely and accurate billing for all products and services using

Salesforce CPQ & Billing

.
+ Review and process usage-based billing

Salesforce CPQ & Billing Configuration:

+ Manage

billing triggers

tied to quote/order lifecycle and ensure invoice generation aligns with contract terms.
+ Collaborate with Sales Ops to ensure clean quote-to-cash workflows.

Dispute and Escalation Handling:

+ Investigate and resolve billing disputes, working closely with customer success and support teams.
+ Serve as a point of contact for billing escalations from internal or external stakeholders.

Reporting and Reconciliation:

+ Generate billing and AR reports using Salesforce and other reporting tools.
+ Lead monthly reconciliation reports

Process Improvement & Automation:

+ Identify process inefficiencies and lead automation efforts within the CPQ-Billing ecosystem.
+ Suggest enhancements in CPQ configurations or billing rules to reduce manual effort.

Team Leadership :

+ Manage and mentor a team of billing analysts.
+ Set SLAs, track KPIs, and ensure team performance aligns with business goals.

Cross-functional Collaboration:

+ Work closely with Sales, Legal, Revenue Operations, and Engineering to streamline quote-to-cash operations.
+ Participate in system upgrade projects or new product launches that impact billing flows.

Required Skills:

Zuora:

Deep understanding and hands-on experience with Zuora Billing, Subscription Management, and Payments.

Salesforce:

Experience with Salesforce CPQ and/or Billing, including configuration, workflows, and integration with other systems.

NetSuite:

Experience with NetSuite's billing and financial modules.

Billing Principles:

Strong knowledge of billing processes, revenue recognition, and accounting practices.

Analytical Skills:

Ability to analyze data, identify trends, and develop solutions to complex billing issues.

Communication Skills:

Excellent verbal and written communication skills to effectively interact with team members and stakeholders.

Problem-solving Skills:

Ability to troubleshoot and resolve billing errors and system issues.

Project Management:

Ability to manage billing-related projects and initiatives effectively.
What You'll Need to be Successful:
A degree in business administration in finance. Experience - 10+ in billing domain. Must be a perfectionist by nature, with no tolerance for financial sloppiness. Must be highly skilled in dealing with financial and numeric data. An ability to prioritize and manage daily work activity. An ability to work independently. Must have very good verbal and non-verbal communication skills. Exposure to tools like Salesforce, NetSuite, and similar ERP systems would be preferred. Open to work in shift- 5.00pm to 2.00 am (US/UK Shift)- Subject to change as per the process need.

How We'll Take Care of You:

Total Rewards


In addition to a great compensation package, paid time off, and paid parental leave, many Avalara employees are eligible for bonuses.



Health & Wellness

Benefits vary by location but generally include private medical, life, and disability insurance.

Inclusive culture and diversity

Avalara strongly supports diversity, equity, and inclusion, and is committed to integrating them into our business practices and our organizational culture. We also have a total of 8 employee-run resource groups, each with senior leadership and exec sponsorship.


What You Need To Know About Avalara:

We're defining the relationship between tax and tech.

We've already built an industry-leading cloud compliance platform, processing over 54 billion customer API calls and over 6.6 million tax returns a year. Our growth is real - we're a billion dollar business - and we're not slowing down until we've achieved our mission - to be part of every transaction in the world.

We're bright, innovative, and disruptive, like the orange we love to wear. It captures our quirky spirit and optimistic mindset. It shows off the culture we've designed, that empowers our people to win. We've been different from day one. Join us, and your career will be too.

We're An Equal Opportunity Employer

Supporting diversity and inclusion is a cornerstone of our company -- we don't want people to fit into our culture, but to enrich it. All qualified candidates will receive consideration for employment without regard to race, color, creed, religion, age, gender, national orientation, disability, sexual orientation, US Veteran status, or any other factor protected by law. If you require any reasonable adjustments during the recruitment process, please let us know.