Job Description

Manager, Academic Excellence

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Location:
Kolkata, WB, IN, 700001
Salary: Dependent on Skills and Experience
Division: Education
Department: Sales Support

About the Role

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Location: Bhubhneshwar

Introduction

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This is an opportunity to join Oxford University Press, a globally recognized leader in education and publishing. The role is central to ensuring academic excellence in partner schools, driving retention, and creating opportunities for upsell and cross-sell. You will play a key role in implementing innovative educational solutions, promoting digital learning, and supporting schools in delivering quality education. This position offers the chance to work closely with educators, influence learning outcomes, and contribute to OUP's mission of transforming education through technology and integrated services.

Opportunity

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You will be responsible for managing the academic journey of partner schools to ensure smooth implementation of Oxford Advantage and other solutions. Key responsibilities include conducting teacher training, monitoring LMS usage, and ensuring timely resolution of complaints. You will execute training modules for teachers, principals, and academic coordinators, and conduct observation and coaching sessions. The role involves promoting digital products, identifying upsell and cross-sell opportunities, and collaborating with internal teams to ensure customer retention. You will also lead customer engagement initiatives, train internal resources, and manage reporting, auditing, and documentation.

About You

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Essential Criteria:

Postgraduate or graduate degree in any discipline with strong communication skills Minimum of 4 years of relevant industry experience Tech-savvy with knowledge of the EdTech domain Experience in teacher training and understanding of LMS and technology Good understanding of computer applications Experience in integrated services domain Excellent relationship-building skills Ability and flexibility to travel 15-20 days per month

Desirable:

Strong customer engagement and problem-solving skills Ability to work collaboratively with cross-functional teams

Queries

Please contact shariq.anwar@oup.com with any queries relating to this role. To ensure a smooth application process, please submit your CV through this careers.oup.com rather than via email.



We are committed to supporting diversity in our workforce, and ensuring an inclusive environment where all individuals can thrive. We seek to employ a workforce representative of the markets that we serve and encourage applications from all.


Job Category: Sales & Business Development