Job Description

Manager, Academic Excellence

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Location:
Kolkata, WB, IN, 700001
Salary: Dependent on Skills and Experience
Division: Education
Department: Sales Support

Location:

Lucknow

About the Role

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Introduction -

This role offers a unique opportunity to be at the forefront of transforming education through Oxford's integrated academic solutions. This is a chance to work with a mission-driven organization that values innovation, excellence, and customer satisfaction. For professionals already in the education or EdTech space, this role represents a positive shift towards greater impact, leadership, and collaboration with a dynamic team.

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Opportunity -

As Manager, Academic Excellence, you will:


Oversee the academic journey of partner schools to drive revenue generation, retention, upsell, and cross-sell opportunities. Support and monitor the execution of Oxford's integrated academic solutions in schools. Conduct regular school visits to train teachers and ensure smooth implementation. Complete training sessions and ISVs on time. Deliver training modules for educators and conduct coaching and observation sessions. Ensure zero unresolved complaints beyond 7 days in your territory. Own academic implementation and contribute to 100% retention of partner schools. Improve LMS usage across user schools and promote digital products. Identify upsell and cross-sell opportunities and collaborate with internal teams to retain logos. Execute innovative customer engagement activities for enhanced satisfaction. Train internal resources in your region. Handle reporting, auditing, and documentation responsibilities.

Your work will directly influence customer satisfaction, product adoption, and long-term partnerships, making a significant impact on both the team and OUP's mission.

About You

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Essential Criteria

Postgraduate/graduate degree in any discipline Minimum 4 years of relevant industry experience Strong communication skills Tech-savvy with knowledge of the EdTech domain Experience in teacher training Understanding of LMS and educational technology Proficiency in computer applications Experience in integrated services Excellent relationship-building skills Willingness and flexibility to travel 15-20 days per month

Queries

Please contact

shariq.anwar@oup.com

with any queries relating to this role.

To ensure a smooth application process, please submit your CV through the provided link rather than via email.



We are committed to supporting diversity in our workforce, and ensuring an inclusive environment where all individuals can thrive. We seek to employ a workforce representative of the markets that we serve and encourage applications from all.


Job Category: Sales & Business Development