Job Description

About StoreHippo:

StoreHippo is India's leading SaaS Enterprise E-commerce Platform. The platform has customers across 25+ countries and 35+ industry verticals including brands like Berger Paints. DOW chemicals, Mafatlal, Smith & Nephew, Plantix, and many more. Built on the latest MEAN technology stack and headless architecture, StoreHippo offers a 360-degree fully integrated solution for customers to build, manage and scale their B2B and D2C business models.

Roles & Responsibilities:

Understanding the flow of work from client interaction to communicating the requirement concisely to internal departments. Timely delivery of projects with perfection and keeping quality assurance in mind. Be the Single point of contact (SPOC) to the clients. Providing onboarding support to the clients includes pre-sales queries about the product. Manage client relationships and deliver on current requirements. Proactively address issues that are escalated from the customer or the sales team Ownership of resolution & escalation of client issues. Define and document workflow processes, SOPs, SLA's, metrics & policies Serve as the point of escalation for issue resolution and queries Documenting product features. Proven experience in developing client relationships and providing outstanding customer service. Creating BRD, FRDs and User Stories. Should have experience in using the Project management tools like Asana, Basecamp, and Jira for international communication. Ability to take daily scrum meetings with the team.

Core Competencies:

Good communication skills Ability to handle Team. Maintain customer relationships (existing/ prospective) Self-starter who believes in the importance of teamwork, while operating unmonitored individually. Ability to multitask, prioritize, and manage time effectively Proactive and idea-oriented approach Pleasing and people-oriented personality Ability to befriend people easily and quickly Ability to maintain composure while communicating with escalated clients. Strong attention to deadlines and budgetary guidelines

Qualifications & Requirements:

Graduate, preferably in B.Tech and BCA. Strong in communication (written and verbal skills) Ability to multitask, prioritize, and manage time effectively Proficient in Microsoft Office (word, excel, PowerPoint). Must have scored 70+ in academics
Job Types: Full-time, Permanent, Fresher

Pay: Up to ₹300,000.00 per year

Benefits:

Paid sick time Provident Fund Work from home
Application Question(s):

How many years of experience you have? Will you be an immediate joiner? Do you have any experience in Project Management?
Work Location: Remote