Job Description

Ready to shape the future of work?

At Genpact, we don't just adapt to change--we drive it. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's

AI Gigafactory

, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to

agentic AI

, our breakthrough solutions tackle companies' most complex challenges.

If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that's shaping the future, this is your moment.

Genpact (NYSE: G) is an

advanced technology services and solutions company that delivers

lasting

value for leading enterprises

globally.

Through our

deep business knowledge, operational excellence, and cutting-edge solutions - we help companies across industries get ahead and stay ahead.

Powered by curiosity, courage, and innovation

,

our teams

implement

data, technology, and AI

to

create tomorrow, today.

Get to know us at

genpact.com

and on

LinkedIn

,

X

,

YouTube

, and

Facebook

.

Inviting applications for the role of Management Trainee -

Reporting Analyst

Job Summary

The Real Time & Scheduling Analyst is responsible for monitoring,

analyzing

, and optimizing workforce schedules to ensure operational efficiency and service level achievement. This role focuses on real-time adherence, intraday adjustments, and proactive scheduling to balance staffing needs with business objectives.

Key Responsibilities:

Develop and maintain daily, weekly, and monthly reports for operations and management

Extract, clean, and validate data from multiple sources (CRM,

dialer

, workforce tools, etc.)

Create dashboards and visualizations using tools like Excel, Power BI, or Tableau

Analyze

trends and provide performance insights to stakeholders

Automate reporting processes to improve efficiency and reduce manual effort

Ensure data accuracy and compliance with client and internal standards

Collaborate with Operations, Quality, and Workforce teams for data requirements

Prepare ad-hoc reports as requested by management or clients

Minimum Qualifications/ Skills

Bachelor's degree in business administration, Operations, or related field

Strong proficiency in MS Excel (advanced formulas, pivot tables, macros)

Knowledge of SQL and data querying (preferred)

Experience with BI tools (Power BI, Tableau) for visualization

Preferred Qualifications/ Skills

Analytical mindset with attention to detail and accuracy

Ability to work under pressure and meet tight deadlines

Good communication skills for presenting data insights

Relevant years of experience in reporting or MIS roles within a BPO/KPO environment

Familiarity with BPO metrics (AHT, SLA, CSAT, etc.)

Working Conditions

Full-time office-based role. No WFH

Should be flexible working in US Time zone.

Fast-paced environment with high attention to detail and accuracy.

Why join Genpact?

Be a transformation leader

- Work at the cutting edge of AI, automation, and digital innovation

Make an impact

- Drive change for global enterprises and solve business challenges that matter

Accelerate your career

- Get hands-on experience, mentorship, and continuous learning opportunities

Work with the best

- Join 140,000+ bold thinkers and problem-solvers who push boundaries every day

Thrive in a values-driven culture

- Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.

Let's build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race,

color

, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

JobManagement Trainee


Primary LocationIndia-Gurugram


ScheduleFull-time


Education LevelBachelor's / Graduation / Equivalent


Job PostingDec 8, 2025, 5:35:38 AM


Unposting DateOngoing


Master Skills ListOperations


Job CategoryFull Time