Job Description

Client Relationship Executive (CRE)

Green Publication Services Pvt. Ltd.

We are seeking a

Client Relationship Executive (CRE)

with strong

communication skills

, excellent

interpersonal skills

, and the ability to build and maintain

strong relationships

with clients. The role involves managing customer interactions, providing

customer support

, handling

calls

, ensuring client satisfaction, and driving business opportunities. Candidates with

Masters

or

MBA in Marketing

,

freshers

, or those aspiring to grow in

sales

,

client relationship

, or

business development executive

roles are encouraged to apply.

The CRE will regularly communicate with clients, understand their needs, share updates on ongoing services, and contribute to business retention and growth. Experience or interest in

research

,

publication

, journals, articles, and academic communication is an added advantage.

Key Roles & Responsibilities

Maintain and manage

client relationships

by engaging proactively through calls, follow-ups, and CRM tools. Provide effective

customer support

, ensuring timely issue resolution and high satisfaction levels. Build a

strong relationship

with existing clients to encourage repeat business and referrals. Share updates on services, publication workflows, and research-related offerings. Conduct quality checks on

research publications

, articles, reviews, books, and similar materials. Coordinate with internal teams to ensure smooth service delivery. Support

sales

and

business development

efforts by identifying upselling opportunities. Maintain accurate records and follow-ups using

CRM systems

.

Required Skills & Qualifications

Education:

Masters

,

MBA in Marketing

, or graduation in any discipline (Science preferable - BSc, MSc, Pharmacy). Strong

communication skills

(verbal & written) and excellent

interpersonal skills

. Ability to handle client calls professionally and deliver exceptional customer experience. Interest or familiarity with

research

,

academic publications

, journals, or editorial processes. Customer-focused mindset with problem-solving ability. Basic knowledge of digital tools and

CRM

software.

Freshers

with strong communication and client-handling skills are welcome.

Attitude & Work Approach

Adaptive, proactive, and organized. Willing to collaborate across departments and maintain a positive approach. Passion for learning and continuous skill improvement.

Perks & Culture

Fast-paced, growth-oriented environment. Young, vibrant team with opportunities for networking and professional development. Recognition and career advancement in client relationship & publication services.
Job Types: Full-time, Permanent, Fresher

Pay: ?22,000.00 - ?25,000.00 per month

Benefits:

Provident Fund
Work Location: In person