Job Description

Ready to shape the future of work?

At Genpact, we don't just adapt to change--we drive it. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's

AI Gigafactory

, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to

agentic AI

, our breakthrough solutions tackle companies' most complex challenges.

If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that's shaping the future, this is your moment.

Genpact (NYSE: G) is an

advanced technology services and solutions company that delivers

lasting

value for leading enterprises

globally.

Through our

deep business knowledge, operational excellence, and cutting-edge solutions - we help companies across industries get ahead and stay ahead.

Powered by curiosity, courage, and innovation

,

our teams

implement

data, technology, and AI

to

create tomorrow, today.

Get to know us at

genpact.com

and on

LinkedIn

,

X

,

YouTube

, and

Facebook

.

Inviting applications for the role of Management Trainee -

Wellbeing Coordinator, Trust & Safety!

To support the mental, emotional, and occupational wellbeing of content moderation teams by coordinating wellness programs,

counselor

sessions, reporting, and compliance activities in a high-stress, sensitive work environment.

Responsibilities

Conduct regular floor walks to gather feedback from Operations and identify wellbeing needs.

Coordinate Wellness Check-Ins,

Counselor

-led Group and 1:1 Coaching Sessions

Prepare and share

counselor

rosters ensuring required coverage.

Coordinate group workshop schedules and manage ad-hoc session requests.

Liaise with FLMs and Market SPOCs for session nominations and scheduling.

Prepare reports for Weekly Business Reviews (WBRs) and Monthly Business Reviews (MBRs) including session metrics, diversity usage, and psychological health indicators.

Maintain internal trackers and audit artifacts.

Draft and distribute: - Psychoeducational mailers - Monthly Calendars - Quarterly Wellness Newsletters

Conduct Wellbeing Orientation for new hires

Ensure adherence to audit and compliance requirements in collaboration with the global and risk teams.

Support onboarding/offboarding of

counselors

Counselor

supervision, rating and feedback.

Monitor shift adherence and timesheet accuracy.

Qualifications we seek in you!

Minimum Qualifications

Bachelor's degree in psychology or related field.

Strong organizational, communication, and interpersonal skills.

High emotional intelligence and ability to handle sensitive information.

Proficiency in Excel, PowerPoint, and internal reporting tools.

Preferred Qualifications/ Skills

Experience in a wellbeing, or support role in a Trust & Safety or content moderation environment.

Familiarity with trauma-informed care, crisis response, or mental health support.

Why join Genpact?

Be a transformation leader

- Work at the cutting edge of AI, automation, and digital innovation

Make an impact

- Drive change for global enterprises and solve business challenges that matter

Accelerate your career

- Get hands-on experience, mentorship, and continuous learning opportunities

Work with the best

- Join 140,000+ bold thinkers and problem-solvers who push boundaries every day

Thrive in a values-driven culture

- Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.

Let's build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race,

color

, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

JobManagement Trainee

Primary LocationIndia-Bangalore

ScheduleFull-time

Education LevelMaster's / Equivalent

Job PostingSep 11, 2025, 4:12:22 AM

Unposting DateOct 11, 2025, 1:29:00 PM

Master Skills ListOperations

Job CategoryFull Time