Job Description

Ready to shape the future of work

At Genpact, we

don't

just adapt to change--we drive it. AI and digital innovation are redefining industries, and

we're

leading the charge. Genpact's

AI Gigafactory

, our industry-first accelerator, is an example of how

we're

scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI

, our breakthrough solutions tackle companies' most complex challenges.

If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team

that's

shaping the future, this is your moment.

Genpact (NYSE: G) is an

advanced technology services and solutions company that delivers

lasting

value for leading enterprises

globally.

Through our

deep business knowledge, operational excellence, and

cutting-edge solutions -

we help companies across industries get ahead and stay ahead.

Powered by curiosity, courage, and innovation

,

our teams

implement

data, technology, and AI

to

create tomorrow, today.

Get to know us at

genpact.com

and on

LinkedIn

,

X

,

YouTube

, and

Facebook

.

Inviting applications for the role of

Management Trainee

,

Collections

Qualified candidate will

be responsible for

the

accurate

and

timely

application of customer payments

application

and resolution of unapplied cash items according to established policies and procedures.

Well known of customer collection strategies to reduce DSO.

Responsibilities

Regular and prompt phone and email contact with assigned customers to build customer relationships and to ensure minimum

bad debt

risk, this is to be completed by achieving assigned collections and call quality targets

Act in compliance with company goals, policies, and procedures as they pertain to collection activity, our collections strategy and specified Accounts Receivable goals and

objectives

Communicate with the Sales Department on past due accounts at specified intervals. Inform sales representatives and management of changes in account status

in a timely manner

Meet defined department and individual goals along with assigned month end reporting deadlines and activity metrics

Establish and

maintain

effective and cooperative working relationships within the department and company (ex.

Disputes,AR

). Communicate with internal staff

regarding

customer payments and issues preventing

a timely

resolution.

Manage customers by

remaining

polite, tactful,

firm

and professional and follow up

frequently

for payment commitments, Provide high-quality customer service

in a timely manner

Maintain client confidentiality and

deliver a consistent and professional level of service at all times

Assist

customers with vendor registration via online customer payment portals

Enter detailed notes and client information in the online collection tool

Research and perform special projects and other activities as needed

Provide backup support for Collections Supervisor where necessary

Apply collections strategies to reduce the overall DSO while collecting all past due invoices.

Build customer relationships through phone calls and emails to

establish

good communication

and

anticipate

any risk of

late payment

or disputes.

Maintain client confidentiality and

delivering a consistent and professional level of customer service at all times

Build and

maintaining

strong relationships with all internal stakeholders such as Sales, Dispute, Billing, AR, Customer Service Teams to ensure issues and queries are addressed and resolved

Identify

and reporting any potential risk as early on as possible related to specific client, industry, country, regions or else to your Collections Supervisor

Maintain regular detailed notes and client information in our Collections tool

Inform sales representatives and Collections Supervisor of significant changes in account status in

a timely

and professional manner

Act in compliance with the company and Team policies, goals, and procedures, along with Sarbanes-Oxley (SOX Compliance) requirements.

Work to meet the monthly forecasting and cash collections targets in a very transparent and

timely

manner.

Identify

and recommending opportunities for improvement in existing procedures and processes along with recommending relevant solutions and/or strategies for

identified

problematic customers or regions

Work closely with our Accounts Receivables Team (AR) to ensure

timely

and

accurate

allocation of cash received.

Provide support and analysis for special projects or reporting, as required by Management.

Qualifications we

seek

in you!

Minimum Qualifications

R

elevant

years of

experience

in Collections

Communicate clearly and effectively

Strong knowledge of MS Office, including Excel

Detail oriented, organized and

focused on

accuracy and meeting deadlines

Must be a team player to blend individual tasks / processes to achieve group objectives

Good understanding of large ERP systems, preferably SAP

Good knowledge of general accounting principles, regulatory

standards

and compliance requirements

Proficiency

in Microsoft Office Suite (Excel, Word, Power

-

point) and Google Workspaces (Gmail, Sheets, Docs, Drive)

Excellent analytical, problem solving and decision-making skills

Customer focused with effective verbal and written communication skills

Preferred Qualifications/ Skills

Excellent verbal and written communication skills.

Quick learner and self-starter, capable of working independently or collaboratively.

Detail oriented and the ability to

maintain

a high level

of accuracy.

Demonstrated ability to analyse information, think critically, and solve problems.

Why join Genpact

Be a transformation leader

- Work at the

cutting edge

of AI, automation, and digital innovation

Make an impact

- Drive change for global enterprises and solve business challenges that matter

Accelerate your career

- Get hands-on experience, mentorship, and continuous learning opportunities

Work with the best

- Join 140,000+ bold thinkers and problem-solvers who push boundaries every day

Thrive in a values-driven culture

- Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.

Let's

build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race,

color

, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants

are not required to pay to participate

in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

JobManagement Trainee

Primary LocationIndia-Gurugram

ScheduleFull-time

Education LevelBachelor's / Graduation / Equivalent

Job PostingAug 1, 2025, 9:29:03 AM

Unposting DateOngoing

Master Skills ListOperations

Job CategoryFull Time