Job Description

Ready to shape the future of work?
At Genpact, we don't just adapt to change--we drive it. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies' most complex challenges.
If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that's shaping the future, this is your moment.
Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions - we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.
Inviting applications for the role of Management Trainee - Customer Service (Technical Support)
Responsibilities

• Manage day-to-day operational aspects of the process
• Oversee process health to ensure that activities are carried out in accordance with established specifications, schedules, and budgets, minimize delays, review program status and plan future actions
• Create and execute process plans and revise as appropriate to meet changing needs and requirements.
• Identify resources needed and assign individual responsibilities.
• Monitor and review deliverables of the team.
• Participate in client calls

Direct Ownership:

• People of the sub business processes
• Customer Satisfaction Scores of the team
• Management Reporting

Qualifications we seek in you!
Minimum Qualifications

• Should have a Bachelor's degree or higher, (B.Tech/ BCA/BSc Computer Science will be preferred)
• Excellent technical support experience
• Strong Leadership/ Team Building / Decision Making attribute
• Expertise in Defining Process and ensure the implementation within the Service Delivery Organization.
• Exposure to Inbound contact center business.
• Good communication skills, both written and oral, and should be able to handle client interaction
• Basic Knowledge on Microsoft Office, Windows Server Operating Systems and Linux Operating Systems and their basic commands.
• Ability to manage multiple priorities

Preferred Qualifications/ Skills

• Tech helpdesk experience
• Customer Experience & Process Improvement
• People Management
• Teambuilding & Staff Supervision
• Knowledge of Desktop and Servers
• MS Office (Word, Excel, PowerPoint) Windows (all) Basic Networking
• Certification on Hardware and Networking (A+, N+, MCP/MCSE), PowerBi, Microsoft Windows Server, Linux , and Networking certificates would be an added advantage

Why join Genpact?

• Be a transformation leader - Work at the cutting edge of AI, automation, and digital innovation
• Make an impact - Drive change for global enterprises and solve business challenges that matter
• Accelerate your career - Get hands-on experience, mentorship, and continuous learning opportunities
• Work with the best - Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
• Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Let's build tomorrow together.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

Skills Required