Job Description

Ready to shape the future of work?

At Genpact, we don't just adapt to change--we drive it. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's

AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI

, our breakthrough solutions tackle companies' most complex challenges.

If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that's shaping the future, this is your moment.

Genpact (NYSE: G) is an

advanced technology services and solutions company that delivers

lasting

value for leading enterprises

globally.

Through our

deep business knowledge, operational excellence, and cutting-edge solutions

-

we help companies across industries get ahead and stay ahead.Powered by curiosity, courage, and innovation

,

our teams

implement

data, technology, and AI

to

create tomorrow, today.

Get to know us at

genpact.com

and on

LinkedIn

,

X

,

YouTube

, and

Facebook

.

Inviting applications for the role of Management Trainee, Customer Service - FLM

The Team Leader, Operations is responsible for the day-to-day supervision of a group of BPO associates. This position ensures performance metrics are achieved by providing adequate coaching, motivation and accountability.

Responsibilities

Responsible for the day-to-day supervision of a group of BPO associates including work and attendance monitoring in accordance with the organization policy as well as applicable Client & legal requirements*
Effectively coach direct reports on their performance on a regular basis to ensure performance metrics are achieved at a minimum weekly*
Identify performance related issues, develop action plans for improvement & implement corrective actions as required.*
Ensure service delivered to our customers meets contractual Key Performance Indicator ('KPIs') and financial expectations*
Communicate expectations to employees and provide timely updates*
Provide subject matter expertise in handling escalated customer calls as needed*
Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input. Schedule and organize team activities*
Stay current on internal work processes, policies and procedures. Attend required manager development trainings*
Promote the Genpact values through both behavior and attitude, including being an advocate for team members.*

Qualifications we seek in you!

Minimum Qualifications/ Skills

Any graduate*
Strong attention to detail*
Basic Knowledge of Operating System, mobile technology, Software, Hardware & MS office.*
Highly motivated individual with skills to develop and coach team members to achieve performance expectations*
Work well under pressure and follow through on items to completion*
Strong communication skills, both written and verbal*
Ability to lead team in multi-tasking, prioritization, and meeting timelines on deliverable*
Ability to mentor, coach and provide direction to a team of employees*

Preferred Qualifications/ Skills

OEM experience, Hardware & troubleshooting experience, Semi Tech process experience.*
Previous experience in a customer service role chat/voice*
Problem solving skills with customer centric approach*

Why join Genpact?

Be a transformation leader

- Work at the cutting edge of AI, automation, and digital innovation

Make an impact

- Drive change for global enterprises and solve business challenges that matter

Accelerate your career

- Get hands-on experience, mentorship, and continuous learning opportunities

Work with the best

- Join 140,000+ bold thinkers and problem-solvers who push boundaries every day

Thrive in a values-driven culture

- Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.Let's build tomorrow together. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

JobManagement Trainee

Primary LocationIndia-Gurugram

ScheduleFull-time

Education LevelBachelor's / Graduation / Equivalent

Job PostingOct 1, 2025, 5:05:40 AM

Unposting DateOngoing

Master Skills ListOperations

Job CategoryFull Time