Job Description

Ready to shape the future of work?
At Genpact, we don't just adapt to change--we drive it. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies' most complex challenges.
If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that's shaping the future, this is your moment.
Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions - we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.
Inviting applications for the role of Management Trainee , Change Management
Language Requirement: C1 English Proficiency
The Change Delivery Specialist is accountable for driving end-to-end execution of changes released by social media clients, ensuring smooth rollout, adoption, and operational readiness across vendor teams. The role oversees new launches, process transitions, and continuous improvements, enabling scalable change deployment in a fast-evolving environment.
This position requires strong collaboration with cross-functional partners, including Operations, Quality, Training, Product, Policy, and Tooling, to ensure alignment and seamless integration of updates. Effective communication, risk assessment, stakeholder engagement, and impact evaluation are central to the role--ensuring that every change lands with clarity, readiness, and measurable success in production...
Responsibilities

• Lead end-to-end planning, readiness checks, and execution for all incoming changes.
• Drive cross-functional alignment between Operations, Quality, Training, Tooling, and Analytics teams.
• Conduct impact assessments to evaluate operational, workflow, tooling, and metric implications.
• Ensure seamless transition by managing dependencies, resource planning, and capacity alignment.
• Facilitate structured pilot testing, certification, or shadowing before full go-live.
• Monitor post-go-live stability, identify early signals, and drive corrective actions.
• Keeping in direct contact with VCMs and Vendor Manager on any feedback, callouts & help needed items
• Maintain change governance through trackers, RCA documentation, dashboards, and version control.
• Partner with client-side teams to clarify requirements, validate updates, and ensure compliance.
• Lead change communication--creating summaries, one-pagers, SOP updates, and rollout notes.
• Support continuous improvement by identifying gaps and recommending operational enhancements.

Qualifications we seek in you!
Minimum Qualifications / Skills

• Minimum of 2-3 years of experience in Trust & Safety process, preferably in change and transition management, including planning, rollout execution, adoption enablement, and post-implementation stabilization.
• Education: Bachelor's degree in a related field (e.g., Business Administration, Communications, or Quality Management) or equivalent experience.
• Strong project/program planning skills with the ability to build timelines, define milestones, allocate tasks, and govern delivery outcomes.
• Effective stakeholder management, working closely with policy, product, training, operations, tooling, and quality teams across geographies.
• Excellent verbal and written communication skills with the ability to translate updates into clear messaging for varied audiences.
• Strong understanding of GenAI-enabled content moderation ecosystems and automation-based delivery mechanisms.
• Hands-on experience with LLM-driven guideline updates, prompt optimization, and refinement of AI-generated outputs.
• Ability to operationalize GenAI inputs into production-ready SOPs, training notes, and communication briefs for vendor teams.
• Proficiency in Google Suite (Sheets, Docs, Slides) with working knowledge of workflow, tracking, and documentation platforms.

Preferred Qualifications/ Skills

• Ability to proactively identify risks, assess dependencies, and implement structured mitigation strategies.
• Skilled in performance and execution monitoring, maintaining rollout traction, implementation progress, and WBR/MBR reporting.
• Strong knowledge of social media policies, content moderation, and community standards.
• Ability to work independently and make data-driven decisions under pressure.
• Adaptability to quickly understand and incorporate changes in social media policies or client requirements.
• High accountability, structured documentation discipline, and a strong sense of ownership toward outcomes.
• Ability to influence without authority and drive alignment across distributed and cross-functional groups.
• Adaptable and resilient in fast-evolving environments with shifting policies, product updates, and scale dynamics.
• Continuous learning mindset with willingness to adopt emerging AI efficiencies and moderation best practices.

Why join Genpact?

• Be a transformation leader - Work at the cutting edge of AI, automation, and digital innovation
• Make an impact - Drive change for global enterprises and solve business challenges that matter
• Accelerate your career - Get hands-on experience, mentorship, and continuous learning opportunities
• Work with the best - Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
• Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Let's build tomorrow together.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

Skills Required