Job Description

Job Req ID: 47500
Function: Service
Location: Kolkata
Career Grade:'F'
External Closing Date: 23-July-25
Why this job matters
The Project Co-ordinator will support the delivery of products to our customers ensuring orders, dependencies and change requests are managed to meet the customers' delivery dates.
The role holder will be responsible for:
1.Coordinating commercial/technology-based projects, typically within service or operations function, to agreed performance targets, budgets and timescales.
2.Supplies operational support to the full span of projects/programmes using project management techniques and a degree of technical/commercial understanding.
3.Often associated with matrix management.
What you'll be doing

• Negotiates and defines a detailed step plan for delivery (introduction, migration, rearrangement, cessation) and monitor all stages of the project checking then initiating action as appropriate.
• Responsibilities include risk monitoring and management.
• May provide pre-sales support for major bids and prospects.
• May have responsibility for managing and coordinating the launch of all new services in EMS, and defining customer requirements. (Ensure account team and developer have same understanding).
• Ultimate decision over solution design.
• Customer point of contact during implementation phase.
• Ability to manage major contracts/programmes stakeholders who are at senior level.

Specific Role Details:
Hands on experience on Managed Service Tools and applications and change management and good understanding on PSTN and ADSL Delivery.

• Requires good customer service, analytical and coordination skills to deal with various teams and situations.
• Acts as a facilitator for all internal and external stakeholder queries during project tenure.

Actively participate at any Continuous Improvement drives and promote improvement plans to be introduced in the team.

• Ensuring training plan, system access BCP plan for in-scope activity
• Engagement with PM/ Order managers & Delivery Managers
• Manage risks, issues & dependencies
• Provide periodic progress updates to the Manager, ensuring any issues impacting delivery are escalated in a timely manner.
• Senior stakeholders - Senior Supplier Leadership team to brief on customer delivery and delivery progress especially in relation to expedited deliveries
• Control and co-ordination of multiple suppliers on a customer delivery
• Escalation management and speaking to a account/sales/SRM for complex delivery - providing complaint and error RCA - owning actions which result.

The skills you'll need
Customer Service
Communication
Issue Resolution
Continuous Improvement
Problem Solving
Service Level Agreement Management
Order Management
Supplier Management
Technical Support
Business Process Improvement
Escalation Management
Project/Programme Management
Decision Making
Growth Mindset
Inclusive Leadership
Our leadership standards
Looking in:
Leading inclusively and Safely
I inspire and build trust through self-awareness, honesty and integrity.
Owning outcomes
I take the right decisions that benefit the broader organisation.
Looking out:
Delivering for the customer
I execute brilliantly on clear priorities that add value to our customers and the wider business.
Commercially savvy
I demonstrate strong commercial focus, bringing an external perspective to decision-making.
Looking to the future:
Growth mindset
I experiment and identify opportunities for growth for both myself and the organisation.
Building for the future
I build diverse future-ready teams where all individuals can be at their best.
With over 175 years of heritage, BT is now the flagship business brand of BT Group. We've brought together our best people and capabilities into a B2B powerhouse serving 1.2 million business customers internationally.
We're a global leader for secure connectivity and collaboration platforms for businesses of all shapes and sizes, from big household names and government departments, right through to sole traders and new start-ups. But it's not just the technology that matters, it's what it can do to help them build stronger, smarter, more secure businesses.
We value diversity and inclusion and believe in making a positive impact. We connect for good by championing digital inclusion and equipping people, businesses, and communities with digital skills to thrive.
As a member of our team, you will be part of an organisation that celebrates difference, fosters innovation and provides you with opportunities to be your best. With millions of businesses relying on us daily, joining BT means you can be part of a diverse and multi-skilled team that makes a significant impact to society.
A FEW POINTS TO NOTE:
Although these roles are listed as full-time, if you're a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.
We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us.
DON'T MEET EVERY SINGLE REQUIREMENT?
Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the , please apply anyway - you may just be the right candidate for this or other roles in our wider team.