Job Description

Role:
Managed Services Compute Level 2 engineer
:
Provide remote support for Compute infrastructure, Oneview application throughout the lifecycle of a deal in accordance with contractually established terms and conditions and established technical standards.
Provides technical input, solutions, and recommendations to deal pursuit.
Engaged in and provides support for transition/ transformation efforts.
Monitors service delivery compliance to budget, quality standards, and customers and/ or internal businesses/ end user requirements.
Provides IT infrastructure and/ or application infrastructure lifecycle technical support, including planning, project management, installation, on- going management/ monitoring/ troubleshooting, and de- installation, following operational policies and processes that are compliant with industry standards (e.g. Information Technology Infrastructure Library (ITIL)).
Manages the technical/ service relationship between the company and the customer, and between the company and subcontractors/ vendors.
Works with the key customers and/ or internal businesses/ end user representatives (Infrastructure Support Managers, Client Manager and the Account Delivery Manager) to retain customers and build the business.
Responsibilities:
Apply technical knowledge to perform Operate and admin tasks on Compute hardware
Integrate technical knowledge and business understanding to create superior solutions for the company and for customers.
Incident Management:
Resolve most technical incidents independently within your technical area.
Work with team members/vendors to resolve more complex or cross- technology incidents.
Escalation Management:
Identify potential escalations and alert management proactively.
Problem Management:
Begin to proactively and reactively provide solutions to prevent problems from occurring in area of responsibility.
Change Management/ Implementation:
Independently reviews, implements, and verifies changes/ solutions of moderate complexity and risk to meet customer and/or IT infrastructure needs within area(s) of technical responsibility.
Configuration Management:
Ensure Configuration Management Database (CMDB) entries are complete and accurate.
Technical & Business Skills
4+ years of demonstrated experience in service and support of Server/Storage/VMware/Hyper-V/Linux products.
Must Have
Broad technical knowledge on ISS solutions - Installing, Configuring & Troubleshooting of C7000 enclosures, Virtual Connects, Blade Switches- SAS,Ethernet & FC, ProLiant Blades & Storage Blades
Knowledge on SAN, NAS technologies ( Ethernet / iSCSI, FC, FCOE)
Knowledge on DAS Storage & HBAs - Smart Array /RAID, SSDs SAS, SATA etc
Basics of Networking (Vlan concepts, Analyzing switch logs, Jumbo frames, flow control etc)
Basic Operating Systems Knowledge - Install & Configuring VMware, Windows HyperV, RHEL, SUSE(as Bare-Metal OS & as VMs on Hypervisors)
Troubleshooting OS logs for hardware issues from VM-support, HPSreport, SOSreport, Support-Config etc
Should be ready to work in rotational shifts and on weekends.
Good written and verbal communication skills (Mandatory).
Zeal for going the extra mile to solve customer issues.
Good to have:
Working knowledge on PXE, NTP, DNS, AD/LDAP, SMTP, FTP/SFTP
Understanding of Rest API, Powershell, databases like SQL/Postgress, etc.
Linux/Microsoft/VMware VCP or equivalent experience/certification will be an added advantage
Knowledge in Oneview 1.0 to 4.X & Global Dashboard - Installing, Configuring & Troubleshooting its Dumps
Eligibility
Educational Qualification - Bachelor/Masters in technical field or equivalent experience.
ITIL certification is an added advantage

Skills Required