Job Description

Job Category: Customer Services
Degree Level: Bachelor's Degree
:
Service Specialist Engineer assure end to end fault incident problem management with main objective of resolution to SLA (Service Level Agreement) and OLA (Operational Level Agreement) requirements They solve the higher level of escalation in case of network incidents and are responsible for the resolution, analysis and expertise in case of complex faults that require deep procedural and technical knowledge.
Responsibilities:

• Trouble ticket handling (via ITSM/Netcool/BMC Remedy tool). Understand complex network design/solutions comprising multi-vendor equipment (like Nokia/Ericsson/ Samsung/Huawei).
• Extend Level 2 FM support in RAN (Radio Access Network) domain (3G/4G/5G).
• Engage yourself in remote Troubleshooting, Fault localization and Remote Resolution.
• Contribute towards achieving & maintaining key performance metrics (KPI / SLA / OLA).
• Perform planned preventive/proactive maintenance and/or fault-fixing changes as required, adhering to the set process/guidelines.
• Conduct Outage/Alarm Analysis and drive Problem management.
• Coordinate with OEM/Vendor team for Level 3 support during major outages / RCA discussions.
• Responsible to build Knowledge articles/ Knowledge Base and contribute towards Continuous improvement.

Qualifications:
You have:

• Bachelor's degree in engineering with good communication skills (both verbal and written).
• Technology Savvy - GSM / WCDMA / LTE / 5G Architecture.
• Overall, 6-10 years of experience in handling RAN telecom networks, preferably Fault Management from both Remote & field end.
• Minimum 3 years of multivendor experience (like Nokia + Ericsson / Nokia + Samsung / Ericsson + Samsung) - 3G/4G/5G.

It would be nice if you also had:

• Aptitude to learn & develop new skills in complex technologies and drive innovation.
• Certifications like CCNA / ITIL etc.
• Knowledge in Configuration Management, Network Integration, SW Upgrade activities is added advantage.

About Us:
Come create the technology that helps the world act together
Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people's lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world.
We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to work
What we offer
Nokia offers continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered.
Nokia is committed to inclusion and is an equal opportunity employer
Nokia has received the following recognitions for its commitment to inclusion & equality:

• One of the World's Most Ethical Companies by Ethisphere
• Gender-Equality Index by Bloomberg
• Workplace Pride Global Benchmark

At Nokia, we act inclusively and respect the uniqueness of people. Nokia's employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law.
We are committed to a culture of inclusion built upon our core value of respect.
Join us and be part of a company where you will feel included and empowered to succeed.
About the Team:
In , our ambition is to become the trusted partner of choice for Communications Service Providers (CSPs), as well as for non-CSP entities in sectors like utilities, transportation, public services, and defense. We strive to deliver unbeatable customer experiences in wireless connectivity.