Job Description

Operational and administrative duties

Daily operations:

Ensure the smooth, day-to-day functioning of the mall and assist with administrative tasks like managing documentation and creating purchase orders.

Tenant liaison:

Serve as the primary point of contact for tenants, handling their queries and complaints, and following up on their resolution.

Customer service:

Address customer complaints, provide solutions, and ensure a positive shopping experience for patrons.

Maintenance and cleanliness:

Coordinate with maintenance and cleaning staff to ensure the mall is clean, safe, and well-maintained.

Security and safety:

Support security efforts, monitor for safety hazards, and assist with emergency protocols as needed.
Reporting and communication

Reporting:

Provide reports to management on progress, achievements, and any problems that arise.

Communication:

Draft and issue tenant notices, circulars, and warnings as directed by the mall manager.

Documentation:

Maintain and manage all mall-related documentation.
Other support duties

Marketing and sales:

Assist with marketing plans, sales strategies, and promotional activities to increase revenue.

HR support:

Help follow up on HR policies and assist with reports for the HR department.

Vendor management:

Coordinate with various service providers for operational needs.
Job Type: Full-time

Pay: ₹20,000.00 - ₹25,000.00 per month

Benefits:

Health insurance Provident Fund
Work Location: In person