Job Description

Job Title:

Technical Support Executive - E-Surveillance

Location:

Swargate, Pune

Department:

Technical / Support

Employment Type:

Full-time

Role Overview:

We are seeking a skilled and dedicated

Technical Support Executive - E-Surveillance

to manage installation, configuration, troubleshooting, and maintenance of electronic surveillance systems. The ideal candidate will have hands-on experience with CCTV, biometric access controls, intrusion detection systems, sensors, and remote monitoring technologies

. The role involves providing both on-site and remote technical assistance to ensure smooth functioning and uptime of systems deployed across client sites.

Key Responsibilities:

Install and configure E-Surveillance systems including CCTV, DVR/NVR, biometric access control, sensors, and control panels. Provide remote technical support using tools like TeamViewer or AnyDesk. Troubleshoot and resolve hardware, software, and network-related issues related to surveillance equipment. Assist in network configuration including LAN/WAN, IP assignments, and router setup. Maintain wiring, electronic components, and ensure proper cable management at all installations. Coordinate with internal teams and vendors to ensure timely support and resolution. Maintain records of maintenance, incidents, and resolutions for audits and service quality tracking. Educate clients on system usage and best practices for surveillance operations.

Required Skills & Competencies:

Strong hands-on knowledge of CCTV/IP cameras, DVR/NVR, and Video Management Systems (VMS). Experience with access control systems, intrusion detection panels, and related sensors. Proficiency in configuring static IPs, routers, and understanding of basic networking principles. Familiarity with remote access tools like AnyDesk and TeamViewer. Sound understanding of electronic components, system wiring, and troubleshooting. Basic awareness of cybersecurity practices for surveillance systems. Excellent communication and interpersonal skills. Problem-solving attitude and the ability to handle multiple client issues simultaneously.

Qualifications:

Diploma / Bachelor's Degree in Electronics, Computer Science, IT, or related technical field. 1-3 years of experience in surveillance system installation and support preferred. Freshers with strong technical knowledge and interest in the surveillance domain are also encouraged to apply.
Job Types: Full-time, Permanent, Fresher

Pay: ?15,000.00 - ?20,000.00 per month

Benefits:

Health insurance Provident Fund
Location:

Swargate, Pune, Maharashtra (Required)
Work Location: In person