Job Description

We are seeking a highly skilled Major Incident Response Manager to lead our organization's response to significant incidents that impact our operations and services. The ideal candidate will be responsible for managing the end-to-end incident response process, coordinating cross-functional teams, and ensuring effective communication during major incidents. This role requires strong leadership, excellent problem-solving skills, and the ability to work under pressure in a fast-paced environment.

Responsibilities and Accountabilities:

Establish and maintain a fully resourced 24x7 global support model, enabling rapid response to major incidents through a follow-the-sun framework.



Lead the response to major incidents, ensuring timely detection , assessment, escalations and resolution of major incidents that impact business operations.



Develop and maintain the Major Incident Management process, including policies, procedures, knowledge base with critical contacts and best practices.



Work closely with End User Technology Support and the Digital Desk to enhance observability and resolve emerging incidents before escalation into major incidents.



Coordinate with Chapter and Value Teams across DigitalX, Legal, Communications and other Functional Units to ensure a unified response to major incidents.



Facilitate incident review meetings, ensuring all stakeholders are informed and engaged throughout the incident lifecycle.



Provide clear, timely updates and impact assessments to senior management and stakeholders during major incidents to support executive decision making.



Conduct post-incident reviews to identify root causes, lessons learned, and opportunities for process improvement.



Implement and optimize incident response tools and technologies to enhance incident detection and response capabilities.



Deliver training and guidance to team members and stakeholders on major incident management protocols .



Champion a culture of preparedness across Service Enablement, TechX and DigitalX.



Stay current with industry trends, threats, and best practices related to incident management.

Required Qualifications:

Bachelor's degree in Computer Science, Information Technology, Cybersecurity, or a related field.



Atleast 5 years of experience in incident management, with a focus on major incidents in a complex global environment.



Strong understanding of IT service management (ITSM) frameworks, such as ITIL.



Excellent leadership and team management skills, with the ability to motivate and guide cross-functional teams.



Strong analytical and problem-solving abilities, with a focus on root cause analysis and continuous improvement.



Exceptional communication skills, both written and verbal, with the ability to convey complex information to diverse audiences.



Relevant certifications (e.g., ITIL, CISSP, CISM) are a plus.

Preferred Qualifications:

Experience in managing IT budgets and vendor relationships.



Relevant certifications, such as ITIL, PMP, or AWS, are a plus

Working Environment

Astellas' Global Capability Centres - Overview

Astellas' Global Capability Centres (GCCs) are strategically located sites that give Astellas the ability to access talent across various functions in the value chain and to co-locate core capabilities that are currently dispersed. Our three GCCs are located in India, Poland and Mexico.


The GCCs will enhance our operational efficiency, resilience and innovation potential, enabling a timely response to changing business demands.


Our GCCs are an integral part of Astellas, guided by our shared values and behaviors, and are critical enablers of the company's strategic priorities, sustainable growth, and commitment to turn innovative science into VALUE for patients.



Category



Astellas is committed to equality of opportunity in all aspects of employment.



EOE including Disability/Protected Veterans