Job Description

MAINTENANCE TECHNICIAN

Position Level: Mid-level Technician / Service Specialist

Salary Range: ?22,000 - ?32,000/month + monthly bonus (?2,000-3,000 based on customer satisfaction)

Experience Required: 3-4 years in field service, HVAC maintenance, or equipment service

Reports To: Operations Manager / Senior Installation Technician

Key Responsibilities:

1. Monthly Maintenance Visits:

Execute scheduled monthly maintenance for all active customers Inspect HEPA filters and pre-filters for condition and replacement needs Replace filters according to standard maintenance protocol Inspect blower unit and check for vibrations or unusual sounds Verify ducting for blockages or damage Test control systems and thermostat functionality Record air quality readings (PM2.5 measurements) Clean and inspect all visible components
2. Customer Interaction:

Communicate professionally with customers during visits Explain maintenance findings and answer customer questions Educate customers on filter replacement benefits Collect feedback on system performance Document customer issues or concerns Provide recommendations for additional services (air quality monitoring, deep cleaning) Maintain neat and organized appearance during customer visits
3. Documentation & Reporting:

Complete maintenance checklist for each visit Take photos of filters and system components before/after Record maintenance details in CRM system Report any technical issues or equipment failures immediately Prepare maintenance reports for customer billing Maintain accurate time and mileage logs
4. Parts & Inventory:

Carry required spare parts and filters on each visit Monitor inventory levels and alert supervisor of shortages Transport and handle parts carefully Return unused parts to inventory storage
5. Safety & Compliance:

Follow all safety protocols during customer premises access Maintain professional behavior and confidentiality Respect customer property and privacy Adhere to infection control measures Report safety concerns to management
Key Skills:

HVAC or equipment maintenance experience Customer service skills Attention to detail and precision Problem-solving abilities Safe work practices Basic technical knowledge Reliable transportation and valid driver's license Physical fitness for climbing, lifting
Success Metrics:

Complete 20-25 maintenance visits per month (ramp up to 30-40 by Month 6) First-call resolution rate: 90%+ Customer satisfaction score: NPS 45+ Parts accuracy: Zero shortages or incorrect parts Documentation: 100% completion rate on maintenance reports Safety: Zero safety incidents Day 1 Priorities: Meet customer service coordinator to understand scheduling system Review maintenance SOP and checklist procedures Inspect inventory and parts organization Meet senior technician to understand system components Plan route optimization for first customer visits
Job Type: Full-time

Pay: ?22,000.00 - ?32,000.00 per month

Application Question(s):

What is your notice period (in DAYS)? What is your current CTC (in INR)? What is your expected CTC (in INR)?
Work Location: In person