Job Description

Job Summary

The Maintenance Engineer - Post Sales & Handover is responsible for ensuring smooth transition of completed real estate units from project completion to customer occupancy. The role involves inspection, testing, rectification of snags/defects, coordination with contractors, and technical support during the defect liability period (DLP), ensuring customer satisfaction and asset quality.

Key Responsibilities

1. Post-Sales & Handover Activities

Conduct pre-handover inspections of residential/commercial units and common areas. Identify, record, and close snag lists / punch points before handover. Coordinate with contractors, vendors, and internal teams for timely rectification. Ensure all MEP systems (Electrical, Plumbing, Fire Fighting, ELV) are fully functional. Support customer unit inspections and address technical queries during handover.
2. Defect Liability Period (DLP) Management

Monitor and manage defects reported during the DLP. Log complaints, assign tasks, and track closure within agreed timelines. Verify quality of rectification works and ensure compliance with specifications. Liaise with contractors to enforce DLP obligations.
3. Maintenance & Technical Support

Carry out preventive and corrective maintenance activities post-handover. Attend to post-handover breakdowns and emergency maintenance issues. Ensure safe operation of building services and equipment. Recommend improvements for long-term asset performance.
4. Documentation & Compliance

Maintain handover checklists, inspection reports, and maintenance logs. Verify as-built drawings, warranties, manuals, and O&M documents. Ensure compliance with statutory approvals and local authority requirements. Support audits and technical handover to facilities management teams.
5. Customer Interaction

Coordinate directly with customers during handover and post-handover stages. Address technical complaints professionally to ensure high customer satisfaction. Provide guidance on proper usage and maintenance of installed systems.
Qualifications

Diploma or bachelor's degree in civil engineering/ mechanical / electrical. Certification in Facilities Management (preferred)
Experience

3-7 years of experience in real estate, property management. Strong exposure to post-sales, handover, and DLP management Experience with residential, commercial, or mixed-use projects
Skills & Competencies

Strong knowledge of MEP systems Snag management and defect rectification expertise Contractor and vendor coordination Customer handling and communication skills Knowledge of safety standards and statutory regulations Proficiency in MS Office
Expectations from the position: -

Key Performance Indicators (KPIs)

Timely closure of snags and DLP issues Customer satisfaction scores Compliance with handover timelines is met. Reduction in repeat maintenance complaints Quality of documentation and reporting
Job Type: Full-time

Pay: ₹20,000.00 - ₹40,000.00 per month

Work Location: In person