Job Description

SRE JDs - Retail Banking Application Support (USA Client, 24x7 ODC).

JD1 - SRE: Core Banking & Legacy

Experience: 3-6 years in Production Application Support / Site Reliability Engineering (Banking/Financial Services)

Work Model: 24x7 rotational shifts, ODC environment (no personal digital devices)

Responsibilities

Act as SRE for Core Banking & Legacy applications, ensuring uptime, resilience, and reliability.

Lead and drive P1/P2 bridge calls, coordinating with application, infra, DB, and network teams.

Monitor and recover batch jobs (CA7, Informatica PowerCenter), ensuring End-of-Day (EOD) / Start-of-Day (SOD) processing runs smoothly.

Fix Mainframe/ETL batch job abends within SLA/SLO and support CICS regions.

Manage file transfers and integrations (Connect:Direct, IBM Sterling Control Center, MQ).

Provide production support for core banking modules (Deposits, Loans, Payments, General Ledger).

Resolve transaction failures, reconciliation mismatches, and settlement issues.

Conduct incident triage, RCA, and drive permanent fixes for high-severity issues.

Proactively enhance monitoring and alerting (Dynatrace, Logscale, Splunk, Grafana, Bigpanda).

Automate repetitive support tasks to reduce toil.

Collaborate with business stakeholders on banking-critical issues and ensure compliance with SLAs and regulatory standards.

Participate in DR drills, HA testing, and compliance audits.

Core Technologies (L2 / Deep Knowledge)

Cobol, EasyTrieve Plus, HLASM, CICS, Mainframe DB, CA7, Informatica PowerCenter, Connect:Direct, IBM Sterling Control Center, MQ.

Common Tools (L1.5 - Awareness for All)

Dynatrace, Logscale, Bigpanda, Grafana, ThousandEyes, Splunk, ServiceNow, Jira, Confluence, Netcool.

Must Have Skills

Strong Mainframe & Legacy systems expertise.

Experience with batch scheduling, EOD/SOD, ETL monitoring, and file transfers.

Strong incident management, RCA, and bridge call handling.

Banking/financial services domain knowledge with focus on transaction flows & reconciliations.

Knowledge of Disaster Recovery, High Availability, and regulatory compliance (SOX, PCI-DSS).

Ability to work under strict SLAs and regulatory environments.

Your future duties and responsibilities

Required qualifications to be successful in this role

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Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you'll reach your full potential because...



You are invited to be an owner from day 1 as we work together to bring our Dream to life. That's why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company's strategy and direction.



Your work creates value. You'll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.



You'll shape your career by joining a company built to grow and last. You'll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.




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