Job Description

Company Profile:

Founded in 1976, CGI is among the largest independent IT and business consulting services firms in the world. With 94,000 consultants and professionals across the globe, CGI delivers an end-to-end portfolio of capabilities, from strategic IT and business consulting to systems integration, managed IT and business process services and intellectual property solutions. CGI works with clients through a local relationship model complemented by a global delivery network that helps clients digitally transform their organizations and accelerate results. CGI Fiscal 2024 reported revenue is CA$14.68 billion and CGI shares are listed on the TSX (GIB.A) and the NYSE (GIB). Learn more at cgi.com.



Job Title: Mainframe SRE

Position: LA

Experience: 10+ yrs

Category: IT Infrastructure

Main location: Bangalore, ODC (Close bay) - All 5 days work from office

Shift : 3:30 PM - 12:30 PM IST

Joining period : 0-30 days

Position ID: J0126-0883

Employment Type: Full Time



Qualification: Bachelor's degree in Computer Science or related field or higher with minimum 10 years of relevant experience.



Role Overview

The Site Reliability Engineer in this position is responsible for providing technical support for a variety of complex applications. This role requires in-depth technical knowledge and the use of specialized tools to monitor and support systems, as well as the ability to perform technical analysis and resolve issues.

Key Responsibilities

Guide troubleshooting of incidents and the implementation of corrective actions as necessary. Utilize technical tools for system monitoring and support, applying expert analysis to resolve issues. Collaborate with external vendor representatives who interact with internal applications. Develop both short- and long-term solutions for daily issues, including defect resolution and addressing recurring problems. Integrate monitoring, alerting, availability, and uptime features into applications to minimize repetitive tasks and improve reliability. Stay informed about industry standards and technology trends relevant to the organization. Drive process enhancements, improve communication, and optimize delivery through innovative practices from discovery through deployment. Focus on automation, dashboard development, continuous service improvement, elimination of repetitive tasks, and proactive measures to reduce recurring issues and changes. Work with developers and contractors to troubleshoot and resolve problems. Collaborate with development teams to document production issues requiring code changes and assist in validating and closing defects. Manage incidents that impact customers, including assessment of business impact, technical resolution, engagement, and communication. Assess, prioritize, and assign monitoring alerts and system events appropriately. Update and maintain the knowledgebase with support information, such as known errors and their solutions, and provide clarifications on identified data issues. Work closely with the problem review team to continuously track and address known system issues. Escalate incidents to appropriate support or external teams, including product vendors, as needed. Develop repeatable processes and metrics to maximize uptime, reliability, and predictability.

Must-Have Skills

Outstanding oral and written communication skills. Ability to adopt best practices and standards while remaining flexible and open to suggestions. Comprehensive knowledge of various SDLC methodologies, including Waterfall and Agile. Working knowledge of mainframes and SQL Server or equivalent systems. Experience with monitoring tools such as Dynatrace, Splunk, and Zenoss (preferred). Familiarity with batch scheduling tools like Zeke and Zena. Knowledge of ITIL tools, such as ServiceNow. Experience with Z/OS, MVS, and related tools and languages (TSO, ISPF, COBOL, Easytrieve, JCL, IBM utilities, SORT, FileAid, Xpediter, ChangeMan, AbendAid). Expertise in problem resolution, specifically for CICS and MQ on z/OS, including coordination with programming application users to resolve system application problems. Experience working with cloud infrastructure platforms such as Azure and AWS. Background in software engineering and site reliability engineering. Hands-on knowledge of APIs, web services, and microservices from an SRE/support perspective.


Behavioural Competencies :

Proven experience of delivering process efficiencies and improvements

Clear and fluent English (both verbal and written)

Ability to build and maintain efficient working relationships with remote teams

Demonstrate ability to take ownership of and accountability for relevant products and services

Ability to plan, prioritize and complete your own work, whilst remaining a team player

Willingness to engage with and work in other technologies



CGI is an equal opportunity employer. In addition, CGI is committed to providing accommodations for people with disabilities in accordance with provincial legislation. Please let us know if you require a reasonable accommodation due to a disability during any aspect of the recruitment process and we will work with you to address your needs.

Life at CGI:


It is rooted in ownership, teamwork, respect and belonging. Here, you'll reach your full potential because...

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That's why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company's strategy and direction

Your work creates value. You'll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise

You'll shape your career by joining a company built to grow and last. You'll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons

Come join our team, one of the largest IT and business consulting services firms in the world.

Your future duties and responsibilities

Required qualifications to be successful in this role

Together, as owners, let's turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you'll reach your full potential because...



You are invited to be an owner from day 1 as we work together to bring our Dream to life. That's why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company's strategy and direction.



Your work creates value. You'll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.



You'll shape your career by joining a company built to grow and last. You'll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.




Come join our team--one of the largest IT and business consulting services firms in the world.