Job Description

Job Title: Luxury Sales Consultant

Who You Are:

A polished and articulate communicator with a natural ability to listen deeply and build trust with our clients. Adept at managing

50-80 premium client interactions daily

across digital and in-person platforms, ensuring each touchpoint reflects exclusivity and sophistication. Meticulously detail-oriented, organized, and empathetic, with a flair for creating bespoke client experiences. Fluent in

English and Hindi

(additional proficiency in Gujarati, Marathi, or Tamil is a plus). Skilled in leveraging

CRM tools, WhatsApp Business, and virtual presentation platforms (e.g., Google Meet, Zoom)

to deliver seamless, high-touch service. Prior experience in

luxury retail, high-end real estate, fine interiors, or hospitality

is highly preferred.

Qualifications:

Bachelor's Degree (any discipline).

3-5 years of proven success

in high-ticket sales, client relationship management, or luxury pre-sales. Exceptional written and verbal communication skills, with the ability to craft compelling narratives for high-value offerings. Mastery of multitasking across

digital and offline channels

, ensuring a cohesive and elevated client journey.

Key Responsibilities:

Discovery & Consultative Selling:

Conduct

discovery calls

to uncover clients' aesthetic preferences, lifestyle aspirations, and project vision. Deliver

tailored presentations

showcasing high-value offerings, leveraging storytelling and visual aids to inspire confidence.

Lead Qualification & Nurturing:

Curate and qualify leads

based on budget alignment, design readiness, and project urgency, ensuring only the most promising opportunities are pursued.

Omnichannel Client Engagement:

Seamlessly transition clients

between digital and in-store experiences, from virtual consultations to exclusive showroom visits. Host

private viewings and presentations

for high-potential clients, creating an immersive brand experience.

CRM Excellence:

Maintain

impeccable records

of client interactions, preferences, and follow-ups, ensuring no detail is overlooked.

Luxury Client Experience:

Elevate every touchpoint

--whether a message, call, or email--to reflect the prestige and craftsmanship of Tilak Stone Arts.

Collaboration & Handover:

Partner with

sales closers, designers, and project teams

to ensure flawless transitions and project execution.

Order Closing & Account Management:

Independently close mid-to-high-value orders

, acting as the client's trusted advisor from initial inquiry to final delivery.

Oversee the entire client lifecycle

, ensuring timely follow-ups, documentation support, and resolution of queries.

Preferred Experience:

CRM Software:

4+ years (preferably in luxury or high-ticket sales).

Online & In-Store Sales:

5+ years, with a track record of closing high-value deals.

Language:

English (fluency required); additional languages are a plus.

Job Type:

Full-time

Speak with HR:

+91 9357091905
Or Mail us at hr@tilakstonearts.com

Job Type: Full-time

Pay: ₹40,000.00 - ₹70,000.00 per month

Application Question(s):

Have you worked in a Luxury Sector Before?
Experience:

Online Sales: 4 years (Preferred) Direct sales: 4 years (Preferred)
Work Location: In person