Job Description

Roles and Responsibilities:

Leadership and Team Management:*
Lead and manage a team of sales associates, visual merchandisers, and customer service staff. Train, mentor, and motivate the team to provide exceptional customer service, maintain brand standards, and achieve sales targets. Set daily, weekly, and monthly performance goals for the team and track progress. Conduct regular performance reviews, provide feedback, and foster a collaborative team environment.

Customer Experience:*
Address any customer complaints or issues with empathy and professionalism, ensuring timely resolution. Build long-term relationships with high-net-worth individuals and repeat clients by providing tailored shopping experiences.

Sales and Business Development:*
Drive sales growth by implementing strategies that attract new customers while retaining existing ones. Ensure the store achieves or exceeds sales targets through effective product placement, upselling, and cross-selling.

Inventory and Stock Management

*:

Oversee inventory control, ensuring the store is fully stocked with premium items and that inventory is properly managed. Ensure stock levels are accurately tracked and report any discrepancies to the Operations Manager. Coordinate with the warehouse and suppliers to ensure the timely delivery of new merchandise and avoid stockouts. Ensure proper organization and presentation of products, ensuring that the store reflects the high-end image of the brand.

Operations Management:*
Manage store opening and closing procedures, ensuring proper security and adherence to brand guidelines. Ensure that all store policies and procedures are followed, including health and safety regulations, security protocols, and customer service standards. Maintain accurate financial records, including sales reports, cash handling, and expense tracking. Ensure the efficient running of the day-to-day store operations, managing schedules, payroll, and administrative tasks.

Brand Representation and Networking:*
Represent the brand at local luxury events, private client gatherings, and industry trade shows. Foster relationships with interior designers, architects, and other partners to drive traffic and sales to the store. Promote the brand's values and premium status within the local community.

Marketing and Promotions:*
Collaborate with the marketing team to implement local store promotions, advertising, and social media campaigns. Promote limited-edition or exclusive products to attract high-end clientele. Encourage customer participation in loyalty programs and special offers that enhance brand loyalty.

Skills and Qualifications:

Proven experience in retail management, ideally in luxury goods or high-end retail environments. Strong leadership skills with the ability to inspire, motivate, and manage a team. Exceptional customer service skills, with the ability to manage client relationships and resolve issues promptly. Strong sales acumen, with a focus on high-value transactions and meeting/exceeding targets. In-depth product knowledge and an understanding of luxury home decor trends and materials. Excellent organizational and multitasking skills to manage both day-to-day operations and long-term goals. Strong communication skills, both verbal and written, to interact with staff, customers, and senior management. A deep understanding of visual merchandising principles and the ability to create attractive and inspiring displays. Proficiency in using retail management software, POS systems, and Microsoft Office.
Job Type: Full-time

Pay: ₹30,000.00 - ₹80,000.00 per month

Language:

English (Required)
Work Location: In person