Job Description

Job descriptionPOSITION : Loyalty Sales ConsultantREPORTING TO : Regional ManagerLOCATION :JOB PURPOSE- To sell Accor Plus memberships to leads within the set calling area provided with professionalism using up to date information and selling techniques provided.Key Interactions :Key Responsibilities :Lead Generation :- Acquire personal Leads to complete Sales calling- Perform Lead generation calls dailySelling :- Use various leads sources provided to generate phone sales- Follow Sales script for each call- AIDA methodology- Obtain referrals as part of each sales call- Actively celebrate daily new sales within team- Courtesy call new sales within 8 months and 11 months calls - as directedRenewal (If applicable)- Follow renewal script for renewal calls- Obtain referrals as part of renewal call- Updating renewal member information on renewal sales form- Maintain renewal statistics for every renewal call- Contact renewals as per Renewal policyAdministration- Document sales at the end of the call- Place all sales documents in the allocated area for Administration officerOther Functions :- Participate in team projects.- Adhere to all Accor Advantage Plus T&C and sales policies as outlined in your People Plus, TrainingManual and Renewal Manual.Main Complexity/Critical Issues in the JobInternal External- Interaction with central admin for sales processing.- Interaction with T&C for T&C related queries & grievances.- Interaction with Regional manager/Assistant Manager/ Assistant- Manager Training for program queries.- Interaction with customers for sales,renewal and courtesy calling.- 3 new sales per week- 10 referrals / 4hrs (minimum)- Converting 55% of 1st year renewals, 65% of 2nd years, 70% 3rd 0r above.PROFILE :Knowledge and Experience :- Minimum 2 years of experience in outbound sales preferably from hotel industry- Computer literacy- Strong verbal and written communications skills- Fluent English.- Networking and relationship BuildingCompetencies :- Good interpersonal skills with ability to communicate with all types of customers- Serviced oriented with an eye for details- Good team working skills and able to work effectively and contribute in a team- Good written and verbal communication skills- Lateral thinking, Persistent and Persuasive/Influencing- Innovative and Consultative skills- Positive, flexible and Enthusiastic- Ability to work to deadlines (ref:updazz.com)